IT Portfolio Manager

Citi Resources - Houston, TX

Full-time

Houston, TX

About the position

The IT Portfolio Manager will oversee the digital portfolio with a focus on Collection Operations and Commercial Routing in the Waste Management industry. This role involves defining portfolio governance, managing vendor relationships, and executing key digital initiatives. The ideal candidate will possess a strong background in project and portfolio management, financial reporting, and release management, along with specific knowledge of route logistics within the waste industry.

Responsibilities

• Define and establish portfolio governance, including creating project status updates for CIO review on a monthly basis.
• Develop and maintain a Confluence/Clarity status dashboard, integrating updates from all JIRA projects, with detailed calendars, risks, and effort tracking.
• Define and implement standardized processes for executing Collection Operations projects and sustaining operations.
• Manage financial reporting and forecasting for all Collection Operations projects and core sustain operations, providing monthly reports to key stakeholders.
• Maintain vendor relationships for all Collection Operations vendors, ensuring successful partnership and delivery.
• Lead the successful management and execution of the Commercial Routing Proof of Concept (POC) and implementation phase, working with a vendor.
• Monitor project status closely, ensuring collaboration with the System Integrator (SI) on fixed-bid engagements.
• Serve as the single point of contact for all Waste Management boundary systems, including MAS, Infrastructure, Architecture, ESB, and OCS.
• Ensure change management and support activities are appropriately planned for post-project completion.
• Manage release management activities as a subset of portfolio management.
• Lead the change management team and document change management practices across Dispatch, Frontline, and the Optimization Center teams.
• Implement standardized change management processes across all teams to reduce risks to production systems.
• Develop and implement a Change Control process that balances business needs with the necessary speed of delivery controls.

Requirements

• Bachelors degree in Business, Information Technology, or a related field (Masters preferred).
• Proven experience in digital portfolio management, with a focus on large-scale project management, financial reporting, and operational sustainment.
• Deep understanding of Waste industry domains, specifically in route logistics and digital solutions.
• Strong experience with tools such as Confluence, JIRA, and Clarity for portfolio and project management.
• Excellent communication skills and the ability to manage relationships with both internal teams and external vendors.
• Experience with budgeting, financial management, and resource allocation for large portfolios.
• Knowledge of release management, change control processes, and implementing standardized practices across multiple teams.
• Prior experience as a Change Manager, Program Manager, Project Manager or Release Manager is a plus.