IT Portfolio Product Manager

About the position

We are currently seeking a Portfolio Product Manager with a strong understanding of AI features and governance processes. You will play a crucial role in managing a collection of off-the-shelf software products by identifying gaps, prioritizing needs, and delivering innovative features that empower our consultants to provide professional services to our clients. You will engage with stakeholders to understand their business needs, research and select functionalities within existing and new platforms, implement these solutions, and collaborate with West Monroe consultants (your customers) and Shared Services colleagues to optimize the use of the solutions in the portfolio.

Responsibilities

• Maximize the value of AI features in SaaS applications within the portfolio.
• Define and implement an AI governance process.
• Conduct AI governance reviews of new applications and features.
• Stay updated on process and IT advancements within AI.
• Respond to requests for new software tools.
• Monitor tool usage within the portfolio.
• Maintain a roadmap of initiatives for platforms and tools.
• Avoid redundant solutions and reduce licensing costs.
• Identify valuable integrations among platforms.
• Understand business needs and gather end-user feedback.
• Identify emerging needs and gaps among solutions.
• Promote tools and AI features internally.
• Collaborate with UX and learning teams for feedback and training content.
• Facilitate product owner groups across the firm.
• Select, procure, and implement new platforms and software tools.
• Stay aware of new and changing functionalities to improve service delivery and productivity.
• Coordinate the development of learning materials for end-users.
• Coordinate legal and cybersecurity reviews of new applications.
• Propose and negotiate project priorities based on needs and impact.
• Budget and forecast for procurement and operational costs.

Requirements

• BA in computer science, business, engineering, or related disciplines.
• 3+ years of product management experience.
• Experience with SaaS products and services.
• Understanding of consulting firm business models.
• Technology implementation project management experience.
• Proficient with agile lifecycle management tools (Jira preferred).
• Excellent written and verbal communication.
• Ability to apply agile product management to IT portfolio management.
• Experience with hybrid work environment tools.
• Strong vendor communication and management.

Nice-to-haves

• Proven ability to meet West Monroe Partners' Key Performance Expectations in: People, Internal client delivery, Practice Development, Leadership.
• Effective stakeholder collaboration and facilitation skills.
• Success in matrixed structures.
• Familiarity with AI features in SaaS and AI governance processes.