IT Portfolio & Program Manager

$114,013 - $190,020/Yr

TruGreen - Nashville, TN

Full-time - Mid Level

Nashville, TN

Administrative and Support Services

About the position

The Portfolio & Program Manager is responsible for the direction, coordination, implementation, execution, control, and completion of Strategic Portfolios and the successful execution of the corresponding projects within the portfolio. This role ensures alignment with the strategy, commitments, and goals of the PMO and the organization. The manager will oversee the management of Project Managers and potentially other roles/resources, as well as vendor resources, including budget responsibility for their portfolio. They will define the roadmap, act as a liaison with the business as a partner, and drive technical strategy with the technical owners. In this position, the manager will work with internal and external partners on an IT Portfolio tower, specifically Dynamics 365, to oversee the overall portfolio and project definition, planning, execution, and control of multiple large or highly complex projects to successful completion. They will serve as a liaison between project team members, business partners, and technical resources, establishing work plans for the Portfolio, including program and project planning, resource management, test management (QA, UAT), release management, and value realization. The Portfolio & Program Manager is accountable for the overall delivery of the portfolio while managing programs/projects on an as-needed basis. They will assign tasks, goals, and responsibilities to project team members for research and development, budgeting, and scheduled delivery. The role requires conducting top-down and bottom-up analysis of project/portfolio budgets, determining and tracking performance using standardized KPIs, and building roadmaps and resource plans for multi-year initiatives with Business Users and IT Functional owners. The manager will also track progress, update portfolio and project management software, and report issues, delays, and developments that may affect project completion, escalating problems as appropriate to management and clients.

Responsibilities

• Manage Project Managers and potentially other roles/resources, and vendor resources including budget responsibility for their portfolio, define the roadmap, liaison with the business as a partner, and drive technical strategy with the technical owners.
• Work with internal and external partners on an IT Portfolio tower (Dynamics 365) to oversee the overall portfolio and project definition, planning, execution, and control of multiple large or highly complex projects to successful completion.
• Establish work plans for the Portfolio, including program and project planning, resource management, test management (QA, UAT), release management, and value realization.
• Accountable for overall delivery of portfolio, while managing programs/projects on an as needed basis, and assigning tasks, goals and responsibilities to project team members for research and development, budgeting, and scheduled delivery.
• Conduct top-down and bottom-up analysis of project/portfolio budget, determine and track performance of Portfolio and projects using standardized KPIs.
• Ability to build roadmaps and resource plans for multi-year initiatives with Business Users and IT Functional owners, conduct impact analysis, and identify creative opportunities for the Business/IT to add additional value towards achieving strategic goals.
• Track progress, update portfolio and project management software and communication log with deliverables and artifacts created during project execution.
• Report issues, delays, and/or developments that may slow or alter course of project completion, escalate problems as appropriate to management and clients, and proactively identify, build mitigation strategies, and communicate expeditiously.
• Adhere to project related governance processes and facilitate the sharing of resources, methodologies and tools, and assist with augmenting policies, controls, and processes established or revised by the PMO, and within the overall IT organization.

Requirements

• Bachelor's degree, 6-10 years of program and project management experience and 5-7 years of IT experience required, or an equivalent combination of education and experience.
• 3-4 years' experience working with ERP and CRM tools like Dynamics 365 and integrations associated with Dynamics.
• Project Management Professional (PMP) preferred.
• Agile Certification (CSM or similar) preferred, with strong experience in running a lean agile shop and robust testing methodology (environments, build and release strategy, CI/CD, automation).
• Negotiation and influencing skills.
• Business and financial acumen.
• Organizational, project and process management and leadership skills.
• Written and verbal communication skills, including delivering presentations.
• Business process analysis skills.
• Attention to detail and quantitative analytical skills.
• Ability to operate independently and collaboratively within a team.
• Computer skills with Microsoft Office 365 Applications.

Benefits

• Medical/Dental/Vision insurance
• Company-matching 401(k)
• Other programs and perks