IT Portfolio & Program Manager

$114,013 - $190,020/Yr

TruGreen - Bartlett, TN

Full-time - Senior

Bartlett, TN

Administrative and Support Services

About the position

The Portfolio & Program Manager at TruGreen is responsible for the strategic direction, coordination, implementation, execution, control, and completion of various strategic portfolios and their associated projects. This role is crucial in ensuring that all projects align with the organization's goals and the commitments of the Project Management Office (PMO). The manager will oversee the entire project lifecycle, from planning to execution, ensuring that all projects are delivered on time, within scope, and within budget. This position requires a strong partnership with both internal and external stakeholders, particularly in managing the IT Portfolio tower, which includes Dynamics 365. The manager will serve as a liaison between project teams, business partners, and technical resources, ensuring effective communication and collaboration throughout the project lifecycle. In addition to managing project managers and vendor resources, the Portfolio & Program Manager will be accountable for the overall delivery of the portfolio. This includes establishing work plans, managing resources, and ensuring that all projects adhere to governance processes. The role also involves conducting thorough analyses of project budgets, tracking performance using standardized KPIs, and identifying opportunities for improvement. The manager will be responsible for building roadmaps for multi-year initiatives, conducting impact analyses, and proactively identifying and mitigating risks that may affect project completion. This position requires a strong focus on customer satisfaction, effective communication, and the ability to drive results under challenging circumstances. The ideal candidate will possess a blend of technical and leadership skills, with a strong background in project management methodologies, particularly Agile and Lean practices. They will be expected to foster a culture of continuous improvement and ensure that all team members are aligned with the strategic goals of the organization. The Portfolio & Program Manager will also play a key role in promoting diversity and inclusion within the workplace, leveraging the unique experiences of all team members to create a dynamic and effective work environment.

Responsibilities

• Manage Project Managers and potentially other roles/resources, and vendor resources including budget responsibility for their portfolio, define the roadmap, liaison with the business as a partner, and drive technical strategy with the technical owners.
• Work with internal and external partners on an IT Portfolio tower (Dynamics 365) to oversee the overall portfolio and project definition, planning, execution, and control of multiple large or highly complex projects to successful completion.
• Establish work plans for the Portfolio, including program and project planning, resource management, test management (QA, UAT), release management, and value realization.
• Accountable for overall delivery of portfolio, while managing programs/projects on an as needed basis, and assigning tasks, goals and responsibilities to project team members for research and development, budgeting, and scheduled delivery.
• Conduct top-down and bottom-up analysis of project/portfolio budget, determine and track performance of Portfolio and projects using standardized KPIs.
• Ability to build roadmaps and resource plans for multi-year initiatives with Business Users and IT Functional owners, conduct impact analysis, and identify creative opportunities for the Business/IT to add additional value towards achieving strategic goals.
• Track progress, updates portfolio and project management software and communication log with deliverables and artifacts created during project execution.
• Report issues, delays, and/or developments that may slow or alter course of project completion, escalates problems as appropriate to management and clients. Proactively identify, build mitigation strategies, and communicate expeditiously.
• Adhere to project related governance processes and facilitate the sharing of resources, methodologies and tools, and assist with augmenting policies, controls, and processes established or revised by the PMO, and within the overall IT organization.

Requirements

• Bachelor's degree in a relevant field.
• 6-10 years of program and project management experience.
• 5-7 years of IT experience or an equivalent combination of education and experience.
• 3-4 years' experience working with ERP and CRM tools like Dynamics 365 and integrations associated with Dynamics.
• Project Management Professional (PMP) certification preferred.
• Agile Certification (CSM or similar) preferred, with strong experience in running a lean agile shop and robust testing methodology (environments, build and release strategy, CI/CD, automation).
• Strong negotiation and influencing skills.
• Business and financial acumen.
• Organizational, project and process management and leadership skills.
• Written and verbal communication skills, including delivering presentations.
• Business process analysis skills.
• Attention to detail and quantitative analytical skills.
• Ability to operate independently and collaboratively within a team.
• Computer skills with Microsoft Office 365 Applications.

Nice-to-haves

• Experience with project management software.
• Knowledge of continuous improvement methodologies.
• Experience in a leadership role within IT.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k) matching