Washington University in St. Louis - Saint Louis, MO
posted about 2 months ago
The IT PPMO Change Manager, OCM Operations at Washington University in St. Louis plays a crucial role in managing Organizational Change Management (OCM) operations and project support under the direction of the Director of PPMO OCM. This position is responsible for ensuring that all communication channels, including web, social media, email, training materials, and documentation, adhere to OCM foundational standards and align with the WU IT Communication Strategy. The OCM Manager operates both independently and collaboratively to lead various operational functions, which include supervising staff such as Communications Specialists, Learning & Development Specialists, and OCM professionals embedded in other functional units. The role encompasses functional area management, client relationship management, project coordination, implementation, issue analysis, and resolution. In this position, the OCM Manager will develop, establish, and monitor processes for executing training and communications, creating templates and style guides that meet organizational needs. They will establish metrics to identify and address operational and project communication gaps, ensuring adherence to the communications strategy and effective information flow throughout the organization. The OCM Manager will analyze data and provide regular reports to leadership, highlighting achievements, areas for improvement, and recommendations. Additionally, they will coordinate the deployment of tools used in conjunction with OCM activities and maintain communication channels that facilitate transparent and timely information flow across the organization. The OCM Manager will also monitor and evaluate the effectiveness of change management strategies, making recommendations and adjustments as necessary. They will identify and address any knowledge or skill gaps related to change management within the organization and manage the IT PPMO OCM Intake queue to capture upcoming OCM requests. This role requires a commitment to fostering a culture of collaboration, learning, and continuous improvement across the organization, as well as advocating for organizational change management standards and the Communications Strategy.