Washington University in St. Louis - Clayton, MO
posted about 2 months ago
Under the direction of the Director, PPMO Organizational Change Management, the Manager, OCM Operations is responsible for managing OCM operations and project support. This role ensures that all communication channels, including web, social media, email, training materials, and documentation, meet OCM foundational standards and align with the WU IT Communication Strategy. The OCM Manager works both independently and collaboratively to lead operations functions, which include staff supervision of Communications Specialists, Learning & Development Specialists, Leads, and OCM professionals embedded in other functional units. The position also involves functional area management, client relationship management, project coordination and implementation, as well as issue analysis and resolution. The primary duties include managing OCM operations by developing, establishing, and monitoring processes used in executing training and communications. This includes creating templates and style guides that align with organizational needs. The OCM Manager will establish metrics to identify and address operational and project communication gaps or barriers, ensuring adherence to the communications strategy and effective information flow throughout the organization. Regular analysis of data and reporting to leadership will be required, highlighting achievements, areas for improvement, and recommendations. The role also involves maintaining communication channels that facilitate transparent and timely information flow across the organization's operational and project communication team members. In addition, the OCM Manager will monitor and evaluate the effectiveness of change management strategies, making recommendations and adjustments as needed. They will identify and address any knowledge or skill gaps related to change management within the organization. The position requires attendance at IT Governance Intake meetings and management of the IT PPMO OCM Intake queue to capture upcoming OCM requests, as well as managing and monitoring OCM resource allocations. The OCM Manager will work with customers to determine OCM support needs and escalate customer needs that cannot be met by OCM staff. As a leader and advocate of organizational change management standards (PROSCI) and Communications Strategy, the OCM Manager will develop staff technical and professional training paths to ensure staff maintain current skills. They will manage direct reports, including work assignments, setting priorities, hiring, coaching, mentoring, approving Workday requests, and preparing work plans and performance reviews. The OCM Manager will champion a culture of collaboration, learning, and continuous improvement across the organization, plan and support the PPMO OCM Outreach program, and establish and facilitate OCM Community of Practice sessions to establish best practices for change management and communications. The role also emphasizes a commitment to a culture of innovation, exploring new ways to advance the team's efforts to exceed stakeholder expectations, while fostering an equitable, diverse, and inclusive environment by building and maintaining collaborative relationships with team members, peers, and leaders.