IT Procurement & Lifecycle Specialist

$48,610 - $75,275/Yr

Washington University in St. Louis - Kingsland, GA

Full-time - Entry Level

Kingsland, GA

Educational Services

About the position

The position involves providing desktop support, procurement, and imaging support for desktop computer systems and software licensing at Washington University. The role requires a broad understanding of enterprise office technologies and in-depth knowledge of software procurement to ensure effective order fulfillment and customer service for university staff, faculty, and students.

Responsibilities

• Provides daily support for the computing desktop, including operating system, software installation, maintenance, and hardware.
• Responds to assigned tickets and evaluates, prioritizes, resolves problems, or escalates to appropriate support areas.
• Acts as the front-facing support liaison for all desktop-related support issues.
• Provides support documentation for Tier 1.
• Collaborates with higher-level technical areas on planning and issue resolution.
• Prioritizes workload to appropriately respond to customer needs and demands.
• Acts as a liaison between customers and senior technical staff.
• Completes tasks associated with projects or activities related to the desktop support environment, such as system upgrades, system integration, and system administration.

Requirements

• High school diploma or equivalent high school certification or combination of education and/or experience.
• 2 years of experience providing desktop support in an enterprise environment.

Nice-to-haves

• Associate degree
• Skills in accountability, computer support, customer service, office productivity software, oral communications, prioritization, procedural documentation, system administration, systems integration, system upgrades, and written communication.

Benefits

• Up to 22 days of vacation, 10 recognized holidays, and sick time.
• Competitive health insurance packages with priority appointments and lower copays/coinsurance.
• Free Metro transit U-Pass for eligible employees.
• Forgivable home loan of up to $12,500 for closing costs and down payment for homes in eligible neighborhoods.
• Defined contribution (403(b)) Retirement Savings Plan with university contributions starting at 7%.
• Wellness challenges, annual health screenings, mental health resources, mindfulness programs, and employee assistance program (EAP).
• 4 weeks of caregiver leave to bond with a new child.
• Tuition coverage for employees and their families, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years.