IT Product Manager, GTM/Partner Systems

Cloudflare - San Francisco, CA

Full-time - Mid Level

San Francisco, CA

Professional, Scientific, and Technical Services

About the position

The IT Product Manager, GTM/Partner Systems at Cloudflare will lead strategic systems initiatives, acting as a trusted advisor between various business areas such as Sales, Marketing, and Post-Sales, and the IT Enterprise Applications team. This role focuses on developing business technology strategies, managing requirements, and ensuring effective service management. The IT Product Manager will oversee the end-to-end process of GTM/Partner internal business systems, collaborating with multiple functions to enhance operational efficiency and effectiveness.

Responsibilities

• Serve as the main point of contact and partner to both the business and the IT Enterprise Applications team.
• Gather and document business requirements, objectives, and end-user needs to connect people, processes, and systems.
• Lead the vision and strategy for the product scrum team and collaborate with product owners to develop the vision and roadmap.
• Drive the overall GTM/Partner IT roadmap with a focus on business performance and scalability while limiting IT risk.
• Provide knowledge transfers and vision to technical teams and program managers to ensure clear requirements are understood for project implementation.
• Maintain routine communication with business stakeholders and IT delivery leads to ensure alignment on system roadmap and timelines.
• Track the technology market for new GTM/Partner applications and product capabilities that align with Cloudflare's tech stack.
• Nurture platform vendor relationships and influence their roadmap deliverables to match business goals.
• Assist the Procurement team in the vendor selection process for onboarding new technology, including vendor research and evaluation.
• Run monthly GTM steering committee meetings and provide routine alignment between the GTM/Partner business and IT teams.

Requirements

• BA/BS in Business Administration or Computer Science, or equivalent experience.
• Minimum of 7 years of experience with GTM/Partner systems, particularly in sales operations.
• Experience with GTM/Partner systems such as Salesforce Experience Cloud and Zift.
• Strong understanding of GTM/Partner sales functions and cycles.
• Ability to manage priorities and tight deadlines in a fast-paced environment.
• Strong communication skills with executive leadership and ability to think strategically.
• Highly organized with the ability to manage multiple tasks effectively.
• Excellent written and verbal communication skills.

Nice-to-haves

• Experience with additional sales/partner technologies.
• Familiarity with project management methodologies.
• Knowledge of IT governance and planning processes.

Benefits

• Health insurance coverage
• 401k retirement savings plan
• Flexible scheduling options
• Professional development opportunities
• Paid holidays and vacation time