IT Product Manager - Omni Channel

Sprouts Farmers Market - Phoenix, AZ

Full-time - Mid Level

Phoenix, AZ

5,001-10,000 employees

Food and Beverage Retailers

About the position

The IT Product Manager - Omni Channel at Sprouts Farmers Market is responsible for driving the strategic modernization of the company's omni-channel products, enhancing customer experiences both online and in-store. This role involves managing a product roadmap, collaborating with cross-functional teams, and implementing best practices for product delivery and feature enhancements. The position requires a focus on customer needs, industry trends, and the integration of new technologies to support a growing marketplace ecosystem.

Responsibilities

• Collaborate to inform multi-year Omni Channel strategy by providing insights into industry trends.
• Assist leadership in determining work priorities by providing insights on value, scope, cost, and resourcing needs.
• Support program management of strategic projects, orchestrating discovery, scoping, and implementation for complex cross-platform projects.
• Identify ways to optimize and automate processes for efficiency gains.
• Act as an IT Product Manager for the entire portfolio, representing customer needs and building capabilities that align with business value.
• Create, prioritize, and maintain an Omni Channel product backlog that supports a multi-year strategy with regular pulse checks with the business.
• Serve as an internal SME on technical topics related to commerce and digital technology, coordinating enhancements with product owners and business analysts.
• Manage and support the delivery of shop.sprouts and mobile application code and platform modernization efforts, creating processes for ongoing iterative release cycles.
• Lead a cross-functional agile team to deliver backlog functionality, including new Marketplace vendors and enterprise reporting.
• Maintain customer-facing Microsite properties and internal WordPress applications with frequent release updates.

Requirements

• Bachelor's or Master's degree or equivalent work experience.
• 5+ years of experience in digital commerce management.
• 2+ years of managerial experience leading cross-functional teams and projects.
• Experience owning and driving roadmap strategy and definition.
• Experience with feature delivery and tradeoffs of a product.
• In-depth experience or knowledge of WordPress or other CMS tools, Google Analytics, and reporting tools.
• Knowledge of system integrations (API and batch), commerce platforms, and digital authentication (CIAM).
• Strong vendor management and interpersonal communication skills.
• Excellent analytical and problem-solving skills.
• Knowledge of Agile methodologies, the SDLC, and basic web development.

Nice-to-haves

• Experience working in Azure DevOps or a similar environment.
• Knowledge of Composable Commerce is a plus.

Benefits

• Competitive pay
• Sick time plan for personal or family health needs
• Vacation accrual plan
• Opportunities for career growth
• 15% discount for employees and one family member on purchases
• Flexible schedules
• Employee Assistance Program (EAP)
• 401(K) Retirement savings plan with company match
• Company paid life insurance
• Contests and appreciation events throughout the year
• Bonus based on company and/or individual performance
• Affordable benefit coverage including medical, dental, and vision
• Health Savings Account with company match
• Pre-tax Flexible Spending Accounts for healthcare and dependent care
• Company paid short-term disability coverage
• Paid parental leave for both mothers and fathers
• Paid holidays
• DailyPay option for accessing earned wages before payday.