IT Product Manager - Specialty Services

NAPA Auto Parts - Torrance, CA

Full-time - Mid Level

Torrance, CA

251-500 employees

Motor Vehicle and Parts Dealers

About the position

The Senior IT Product Manager leads and facilitates the delivery of modern IT product solutions across Motion. This role is pivotal in developing and managing a collaboration-focused, high-performing team that enables the continuous flow of customer value to meet business objectives. The Senior IT Product Manager is responsible for synthesizing market research and relevant information to develop a product strategy that aligns with customer needs and the overall corporate strategy. This position requires a strong focus on collaboration with other parts of the organization, ensuring that workstreams are aligned and that innovative product solutions are delivered effectively. In this role, the Senior IT Product Manager will lead team members in gathering customer requirements and will work closely with internal business teams to deliver valuable products and services from ideation to implementation. The position also involves identifying opportunities to utilize technology to enhance business process efficiency. A key aspect of this role is to develop and empower a high-performing, agile product management team, which includes product owners and business analysts. This includes conducting performance reviews, providing training, and ensuring that roles and career paths are well-defined. The Senior IT Product Manager will also conduct research for build versus buy decisions, identify third-party products, and collaborate with vendor partners to develop best-in-breed solutions that increase speed to market. Additionally, the role involves developing and implementing processes and standards that ensure initiatives provide expected value using agile best practices. The Senior IT Product Manager will plan and communicate new product capabilities and process improvements through product roadmaps, epics, features, enablers, and user stories, utilizing SAFe agile techniques such as Lean User Experience (UX) and Journey Mapping to evolve product strategy and roadmaps. This position requires a subject matter expert within Motion and the associated domain, working with other product managers to develop integrated solutions and synchronizing frequently with agile development teams to provide business context and continuous exploration.

Responsibilities

• Leads team members in gathering customer requirements.
• Synthesizes market research and relevant information to develop a product strategy that aligns with customer needs and overall corporate strategy.
• Defines areas of collaboration with other parts of the organization and works with other teams to align workstreams.
• Leads and influences the delivery of innovative product solutions.
• Collaborates with internal business teams to deliver valuable products and services from ideation to implementation.
• Identifies opportunities to utilize technology to enable business process efficiency.
• Develops and empowers a high-performing, agile product management team that includes product owners and business analysts.
• Completes performance reviews for direct reports and provides employees with appropriate training to maintain knowledge, skills, and abilities.
• Sets priorities, assists with workload planning, and communicates relevant business information with staff.
• Conducts research for build versus buy, identifies third-party products, and utilizes vendor partners to develop best-in-breed solutions.
• Develops and implements processes and standards that ensure initiatives provide expected value using agile best practices.
• Plans and communicates new product capabilities and process improvements through product roadmaps, epics, features, enablers, and user stories.
• Utilizes SAFe agile techniques such as Lean User Experience (UX) and Journey Mapping to evolve product strategy and roadmaps.
• Acts as a subject matter expert within Motion and the associated domain.
• Works with other product managers throughout the organization to develop integrated solutions.
• Synchronizes frequently with agile development teams to provide business context, continuous exploration, and system demos.
• Monitors business key performance indicators (KPIs) and measures the effectiveness of product enhancements.
• Provides executive-level status on a monthly basis for all major initiatives on product roadmap.
• Performs other duties as assigned.

Requirements

• Typically requires a bachelor's degree and eight (8) or more years of related experience or an equivalent combination.
• Typically requires four (4) or more years managerial/leadership experience.
• Expertise in market and business environment.
• Significant knowledge of agile methodologies, practices and tools.
• Extensive experience in defining and building product vision and roadmaps.
• Extensive experience managing product delivery, and process redesign across multiple work streams with varying timelines, priorities, and complexities.
• Strong management experience and a deep understanding of Information Systems.
• Effective communication at all levels of the organization.
• Passionate about learning the business and growing the team.
• Creative and design thinking to develop innovative solutions.
• Persistent leader to accomplish difficult goals.
• Composed under pressure.

Nice-to-haves

• Knowledge of Distribution, Industrial equipment maintenance, repair to order, engineer to order, and production/manufacturing capabilities preferred.
• Experience with Agile product management frameworks and tools such as SAFe, Aha!, and Azure Dev Ops preferred.
• Leadership skills.
• Time management skills.
• Communication skills.

Benefits

• Healthcare coverage options
• 401(k)
• Tuition reimbursement
• Vacation pay
• Sick pay
• Holiday pay