IT Product Manager - The Task Force for Global Health

Emory University - Atlanta, GA

Full-time

Remote - Atlanta, GA

Educational Services

About the position

Based at the Task Force for Global Health in Decatur, GA, and affiliated with Emory University, the Neglected Tropical Diseases Support Center (NTD-SC) aims to optimize operational research and surveillance to eliminate neglected tropical diseases which threaten the lives and well-being of millions of people in some of the world's most marginalized communities. This work, conducted in close coordination with partners, addresses challenges facing each phase of the programs targeting the Neglected Tropical Diseases (NTDs): effectively scaling up to reach those at risk, successfully scaling down when their goals are reached, and finally sustaining the reductions achieved in disease prevalence. The NTD-SC hosts the secretariat for the Coalition for Operational Research on NTDs (COR-NTD), a global partnership focused on supporting this research agenda. The NTD-SC is actively pursuing an expanding portfolio focused on providing important services and support to the NTD community.

Responsibilities

• Researches, defines, prioritizes and documents product requirements, user stories and design for feature enhancements for existing and new application modules.
• Takes ownership and manages assigned product through all phases of product life cycle.
• Drives the process of working with and prioritizes inputs from multiple constituents including customers, professional services consultants, support personnel, sales, and development.
• Documents defined requirements, user stories, mock-ups/design on in-house Wiki.
• Communicates and coordinates with constituents on proposed solutions, status and timeline for delivery.
• Delivers internal and external product training on new feature enhancements or modules.
• Participates in speaking engagements or product demonstrations as needed.
• Manages the defect resolution process including project management, requirements gathering and testing and customer communication throughout the release.
• Serves as a product expert, and understands the market and user workflow.
• Collaborates with IT staff to deliver solutions to meet end user and market needs.
• Monitors performance of solutions through metrics including customer satisfaction surveys.
• Identifies enhancements and owns the product backlog.
• Understands market trends and technology advancements; incorporates knowledge into product plans.
• Conceptualizes new products or features for development based on customer awareness and/or research.
• Contributes to the strategic and operational planning for the solutions team.
• Maintains vendor relationship management with OTS products.
• Responsible for overseeing day-to-day management of a DHIS2-based data system for neglected tropical diseases.

Requirements

• Bachelor's degree in business, marketing or related field and three years of product management, business analysis, business relationship management and software development experience OR an equivalent combination of education, training and experience.
• Strong knowledge of operating systems, databases, and application layer technologies.
• Demonstrated ability to collaborate with and influence others, resolve conflicts, and lead a Product Delivery Team.
• Demonstrates advanced level proficiency in MS-Office including MS-Word, MS-Excel, MS-PowerPoint and MS-Project Server.

Nice-to-haves

• Master's degree in informatics, computer science, information technology, business, public health, or related field.
• Eight years of experience specifically related to the position, including at least three years in public health informatics.
• Experience using DHIS2, Smartsheet, Atlassian products (Jira, Confluence, Bitbucket), Microsoft Office, and Google Suites.
• Experience with data application and system maintenance and troubleshooting.
• Knowledge of security best practices, including data protection.
• Experience with governance considerations and management for data systems.
• Proven ability to manage multiple projects and work-related priorities, in a fast-paced environment with strict deadlines.
• Strong attention to detail.
• Ability to work well with cross-functional teams.
• Willingness to learn and adapt as needed.
• Previous supervisory experience and demonstrated ability to lead or manage a team.
• Ability to present information clearly to stakeholders and translate technical information into business terms.
• Professional-level proficiency in English; French skills would be an additional asset.
• Strong desire and ability to foster an environment of inclusion, equity, belonging, and respect for diversity.