IT Product Manager - UC

United Wholesale Mortgage - Pontiac, MI

Full-time - Mid Level

Pontiac, MI

Credit Intermediation and Related Activities

About the position

The IT Product Manager - UC at UWM is responsible for leveraging extensive knowledge of UWM processes and technology to partner with business areas and clients, ensuring the effective delivery of software solutions. This role involves defining and maintaining a product roadmap, facilitating product brainstorming sessions, and representing the voice of the customer throughout the product lifecycle. The position requires strong collaboration with internal IT teams and other Product Managers to align business goals with software delivery, conduct market analysis, and communicate key performance indicators.

Responsibilities

• Leverage extensive knowledge of UWM process and technology to partner with business areas and clients to understand the needed outcome of product usage.
• Work with internal IT teams to define, plan, deliver and validate software solutions.
• Define and maintain a product roadmap, adjusting as necessary to assure delivery of value.
• Create channels and processes for feedback loops and represent the voice and perspective of the customer in everything we do.
• Define both the What and Why of the product direction and align business goals with the incremental delivery of software.
• Facilitate product brainstorming sessions with stakeholders and development team and define new product capabilities to achieve specific desired outcomes.
• Engagement and knowledge of relevant business area(s) to provide ideas, discuss minimum viable product (MVP), and prioritize features with stakeholders.
• Collaborate and communicate with other Product Managers and Product Owners on intersecting products.
• Conduct market analysis on product strategy and vision.
• Create, analyze and communicate Key Performance Indicators around the product during vision setting and post-launch.
• Review/Demos provide feedback early and often to the team around project specific changes.
• Coordinate the necessary training with the corresponding Training Team.

Requirements

• Exceptional mortgage knowledge / knowledge of UWM business processes.
• Exceptional knowledge of UWM's software applications and how they are used to deliver value to UWM, clients, and borrowers.
• Very strong knowledge of the process used to create software applications at UWM, from initial ideation to validation of outcomes post launch.
• Ability to organize and mobilize large groups of team members.
• Strong organizational skills and a sharp attention to detail.
• Strong verbal and written communication skills throughout product vision and delivery.
• Strong analytical problem-solving skills.
• A passion for collaboration and relationship-building, with both technical and non-technical team members.

Nice-to-haves

• A bachelor's degree that exemplifies communication and critical thinking, including but not limited to Informatics, Communication, English, or Data Analytics.
• Experience with work tracking tools, like Jira.
• Experience in an Agile environment.
• An inquisitive approach to products and processes and the drive to make a difference.
• Skill at engaging senior level stakeholders.

Benefits

• Paid Time Off (PTO) after just 30 days
• Additional parental and maternity leave benefits after 12 months
• Adoption reimbursement program
• Paid volunteer hours
• Paid training and career development
• Medical, dental, vision and life insurance
• 401k with employer match
• Mortgage discount and area business discounts
• Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court
• Wellness area, including an in-house primary-care physician's office, full-time massage therapist and hair salon
• Gourmet cafeteria featuring homemade breakfast and lunch
• Convenience store featuring healthy grab-and-go snacks
• In-house Starbucks and Dunkin
• Indoor/outdoor café with Wi-Fi