IT Product Manager

$110,000 - $120,000/Yr

Crossfire - Oak Park, MI

Full-time - Mid Level

Oak Park, MI

Support Activities for Mining

About the position

The IT Product Manager will oversee the design, development, and implementation of systems within the Sales/Service/Marketing (SSM) department, primarily focusing on Salesforce and related service products. This role involves collaborating with stakeholders to gather requirements, managing project timelines and budgets, ensuring quality and performance of Salesforce solutions, and fostering a culture of continuous improvement within the development team.

Responsibilities

• Oversee the design, development, and implementation of systems associated with SSM, primarily Salesforce.
• Collaborate with business stakeholders to gather and analyze requirements, translating them into technical specifications.
• Develop and maintain project plans, timelines, and budgets for all SSM projects.
• Ensure the quality and performance of Salesforce solutions through code reviews, testing, and optimization.
• Stay up to date with Salesforce platform updates, new features, and industry trends.
• Provide technical expertise and support for complex Salesforce issues and challenges.
• Foster a culture of continuous improvement and innovation within the development team.
• Coordinate with other IT teams and departments to ensure seamless integration of Salesforce with other systems.
• Manage vendor relationships and third-party integrations as needed.
• Assist Sales, Service, Marketing, and Finance with any technical issues revolving around programs such as Salesforce, PLEX, Adaptive, and middleware software.

Requirements

• Bachelor's degree in computer science, Information Technology, or a related field.
• 5+ years' experience with Salesforce.
• Strong knowledge of Salesforce platform, including Apex, Visualforce, Lightning components, and Salesforce APIs.
• Experience with Salesforce administration, configuration, and customization.
• Excellent leadership and team management skills.
• Strong analytical and problem-solving abilities.
• Effective communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.

Nice-to-haves

• Experience with Marketing Cloud, ZoomInfo, Adaptive, and PLEX.
• Salesforce certifications (e.g., Salesforce Certified Platform Developer, Salesforce Certified Administrator) are a plus.
• Automotive background with large OEM preferred.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance