IT Product Manager

$71,360 - $96,340/Yr

NU National University

Part-time - Mid Level

Remote

1,001-5,000 employees

About the position

The IT Product Manager is responsible for owning and championing a product or application, serving as the subject matter expert. This role involves developing and coordinating the product backlog, innovating, launching, and maintaining applications and products. The IT Product Manager provides guidance to organizational teams, ensuring alignment with business objectives and maintaining exemplary professionalism in communication and problem resolution.

Responsibilities

• Champions and serves as subject matter expert in assigned products and applications.
• Oversees innovation and end-to-end launch and maintenance of products.
• Leads the planning and implementation of projects.
• Collaborates with business leaders to develop roadmaps and drive products from concept to launch.
• Collaborates with product vendors to match product capability with business owner needs.
• Leads discovery, sets scope, estimates, and develops business case(s) for new engagements.
• Reviews business needs, identifies priorities, and works with the PMO team to outline deliverables and milestones.
• Assists leadership to define, research, and prioritize improvement initiatives.
• Ensures projects have clear design, build, run, maintain, support, and security considerations met.
• Coordinates projects while collaboratively working with the PMO.
• Develops, owns, and executes product roadmap.
• Translates product roadmap features into well-defined product requirements including features, user stories, tasks, and acceptance criteria.
• Creates and maintains detailed documentation of products.
• Works with IT Leadership and PMO to manage product budget where appropriate.
• Provides direction and support to product and project teams.
• Provides leadership with updates, metrics, and reports.
• Schedules and carries out User Acceptance Testing (UAT) with business owners.
• Works in an Agile or Agile hybrid environment using best practices.
• Leads the product functional design.
• Works collaboratively with development and QA teams.
• Coordinates resolution of escalated issues.
• Works with the release management team to coordinate releases and tests features post-release.

Requirements

• Bachelor's degree preferred.
• Minimum of three (3) to five (5) years of working experience in business analysis required.
• Experience with project analysis, estimating, business case development, and financial analysis required.
• Microsoft SQL Server database and Agile experience required.
• Extensive experience in process improvement and project management preferred.
• Extensive experience with Salesforce's capabilities, including Sales Cloud, Service Cloud, Marketing Cloud, and proven experience with SF implementations highly preferred.
• Comprehensive analytical, conceptual, and problem-solving experience preferred.
• Previous experience serving as a project lead is preferred.
• Experience in higher education preferred.
• Experience working in a technology-driven enterprise preferred.

Nice-to-haves

• Knowledge of artificial intelligence (AI) and large language models (LLM).
• Knowledge of SDLC life-cycle and how to design, develop and implement software solutions.
• Knowledge in overseeing the design, development, and implementation of software and hardware solutions, systems, or products.
• Waterfall knowledge.
• Proficient in running meetings with various teams.

Benefits

• Comprehensive well-being benefits for employees and their families.
• Competitive pay and benefits packages.
• Development and advancement opportunities.
• Remote-first work perks.