Flint Hills Resources - Wichita, KS
posted 2 months ago
Join Flint Hills Resources as an IT Product Support Analyst, where your expertise will not only drive technological excellence but also empower our mission to create superior value through innovation and customer interaction. This role is pivotal in maintaining the seamless operation of the technologies that are key for FHR's capabilities success. By joining our customer-centric team, you will play a key role in ensuring the reliability and continuous transformation of our support services. This role is based in Wichita, Kansas, with developmental opportunities and the possibility of occasional travel (5 to 10%) to our sites in Rosemount, Minnesota, and Corpus Christi, Texas. In this position, you will proactively identify, troubleshoot, and resolve complex technical issues, becoming a trusted ally to our customers and a problem-solver who thrives on challenges. You will engage in collaborative root cause analysis across an array of FHR business applications, leveraging your technical expertise to drive permanent solutions alongside IT peers, end users, and vendors. Taking initiative in monitoring system health will be essential, with a keen eye for enhancing proactive measures and utilizing innovative solutions such as AI to elevate our service quality. You will maintain and refine documentation in partnership with the product team, ensuring clarity and effectiveness for both support personnel and users. Deepening your understanding of our technologies and their business applications will be crucial, as you seek ways to enhance the customer experience through self-service options, automation, and forward-thinking service improvements. Additionally, you will contribute to the product delivery team's discussions on supportability and reliability, keeping abreast of product developments and ensuring the support process aligns with the latest changes. Participation in the on-call rotation will also be part of your responsibilities.