We are seeking an IT Production Technician to help with our growing team needs! The IT Production Technician is responsible for maintaining, implementing, and optimizing hardware and software for various production machines. This role is crucial in ensuring that production equipment operates efficiently and effectively, contributing to the overall productivity of the organization. As an IT Production Technician, you will be responsible for Tier 3 Level Support for various production equipment. This includes helping with the implementation, design, and planning of improvements to current and new workflows, equipment, and software. You will be expected to deliver a high standard of customer service, taking ownership of problems and being proactive in dealing with support issues. Keeping end users fully informed of the progress of their support incidents is essential to maintaining a positive working relationship. In addition to direct support, you will create and maintain documentation of procedures, tip sheets, and other necessary documentation to provide efficient communication within the team. Contributing to problem management by devising technical solutions and workarounds to known errors is also a key part of your responsibilities. You will demonstrate a personal commitment to learning and growth, sharing information with others to foster a collaborative environment. Maintaining a high level of professional and technical knowledge is crucial for success in this role, as is the ability to adapt to new technologies and processes as they arise. Other tasks may be assigned by your supervisor, and flexibility in your role will be important as the needs of the team evolve. This position offers a great opportunity for individuals who are eager to learn and grow within the IT field, especially in a production environment.