IT Professional Staff Hardware Refresh

Vecra - Minneapolis, MN

Full-time - Entry Level

Minneapolis, MN

Publishing Industries

About the position

The IT Professional Staff Hardware Refresh position at VECRA, Inc. involves assisting in the distribution of equipment during a laptop hardware refresh. This role requires close collaboration with various IT teams to ensure customers receive stable and reliable computing devices. The position is onsite and focuses on receiving new hardware, assisting with application installations, troubleshooting incidents, and disposing of old equipment.

Responsibilities

• Work with customers at key distribution sites to ensure they receive new equipment in working order.
• Assist customers with installation of associated applications required for their assigned job duties.
• Diagnose, record, escalate, and resolve related incidents as they happen during the distribution process.
• Address any questions customers may have related to Windows 11 and the laptop computing device.
• Receive and process assets that are designated to be decommissioned, ensuring all appropriate inventory data is captured and updated in the hardware AMDB (Asset Management Database).
• Organize and maintain incoming inventory, current inventory, and outgoing inventory by stocking material neatly in designated areas.
• Manage data media per company policy; ensure security and data sanitation procedures are always followed.
• Process hard drives by testing and performing data erasure and wiping or shredding per standards and processes.
• Perform general housekeeping tasks such as sweeping and picking up trash to maintain a clean and tidy workspace.
• Assist with preparing and packaging of resalable equipment per company procedure and 3rd party requirements.
• Maintain and inventory final disposition asset records of disposed devices and ensure all inventory data is captured and updated in the hardware AMDB (Asset Management Database).

Requirements

• Technically savvy with a demonstrated ability to resolve computing problems.
• Knowledge of Windows desktop Operating Systems.
• Proven Customer Service Experience.
• Ability to multitask and pivot based on workload.
• Quickly analyze and diagnose hardware, software, application, and network problems in a desktop environment.
• Ability to follow Standard Operating Procedures and articulate when a problem occurs with those procedures.
• Ability to assist lift up to 50 lbs.
• Ability to work with hand tools, whether manual or powered.

Nice-to-haves

• CompTIA A+ Certification.
• ITIL Foundations Certification.

Benefits

• Dental insurance
• Health insurance
• Paid holidays
• Paid time off