IT Program/Project Manager

$97,000 - $179,000/Yr

Deloitte - Cleveland, OH

Full-time - Mid Level

Remote - Cleveland, OH

10,001+ employees

Professional, Scientific, and Technical Services

About the position

As a Manager in the Deloitte Technology-US (DT-US) Office of the CIO (OCIO) PMO team, you will play a key role in leveraging leading program and project management practices and methodologies to enable world-class delivery of our major internal technology programs. The DT-US PMO team is part of the Office of CIO (OCIO) and reports to the US OCIO Leader. The OCIO leads the development and implementation for technology strategy at Deloitte and drives the strategic initiatives to build market leading technology capabilities. DT-US powers IT for Deloitte's 175K+ professionals while supporting business priorities and transformational initiatives in areas such as AI, Cloud, and Cyber. Recruiting for this role ends on December 31, 2024. As a DT-US Manager, you will work directly with the DT-US PMO FSS or Enabling Area Leads to leverage leading practices used within the Deloitte Businesses and/or industry to drive successful technology implementations. Specifically, you will proactively incorporate those leading practices into our evolving methodologies, tools, templates, processes, and organizational thinking for how we should manage and lead strategic technology implementations for continuous improvements. Additionally, you will support efforts to drive consistency throughout our DT-US organization in how we implement and deliver our technology programs and projects. You will also manage the end-to-end project lifecycle for large and complex projects/programs in one or more of the DT-US project portfolios. You will lead and coordinate project/program team resources to ensure project/program milestones are met and the project/program is delivered on schedule and on budget with the highest standard of quality. You will also manage project/program risk identification and resolution to keep projects/programs on track and able to deliver planned outcomes. As the DT-US PMO Manager, you will be expected to build and demonstrate a strong competency and business knowledge on assigned initiatives. You may have responsibility for managing day-to-day activities of other PMO team members as well as providing coaching and performance feedback.

Responsibilities

• Drives cross-functional teams in the delivery of high-risk, complex programs/projects
• Leads program/project issue/risk management, remediation plans, and escalations across channels, studios/service areas for projects within assigned programs
• Lead and manage a diverse range of IT projects including software development, infrastructure upgrades, cloud migrations, system integrations, and data migrations
• Develops and demonstrates strong business knowledge of the assigned business units/portfolios/products
• Works with all stakeholders to identify and confirm necessary project and program resources throughout the project lifecycle
• Builds detailed program/project master schedules and promotes collaboration through identified team sites
• Oversees the activities of other PMO junior resources and offshore teams to ensure delivery of timely solutions
• Conducts ongoing examination of projects within the program for compliance with established processes, project plans/schedules and budgets
• Maintains oversight and accountability for program performance including creation/review of key project delivery metrics across projects within the program
• Prepares and delivers regular, audience-specific communications/reports/dashboards to ensure that program sponsors, key stakeholders, CIO advisors and leadership are adequately apprised of program and project statuses, successes, risks and issues
• Manages and tracks project/program budget/variance and takes corrective actions
• Proposes changes to project methodologies, frameworks, and promotes best practices for continuous process improvement
• Motivates and leads teams and fosters a mindset of collaboration and continuous process improvement
• Accountable for all applicable PMO related processes and methodologies and their proper and consistent execution on all projects

Requirements

• 6+ years of relevant experience in Project/Program Management working on large, complex, cross-functional IT initiatives utilizing a structured project management methodology and formal tools/approaches (PMBOK, Prince2, etc)
• 3+ years of experience managing full lifecycle SAFe/Agile projects including overseeing the strategy/business case development, developing the implementation plan to support the business case, and driving the implementation of the plan to deliver the final program objectives
• 1+ year of people management experience overseeing and mentoring numerous other PMs, Project Coordinators, etc.
• 3+ years of project/program financial management (eg, Planning, Forecasting, Budgeting, Business Case Development, etc.)
• Bachelor's degree in Computer Science, Business Administration or equivalent educational background

Nice-to-haves

• MBA or equivalent graduate degree preferred
• Hands on experience with Azure DevOps (ADO)
• Certified SAFe Scrum Master/Release Train Engineers (RTE) or equivalent
• Experience managing projects/programs in ServiceNow (minimum 1-2 years experience)
• Minimum of 1 year of experience in a matrixed professional services firm OR consulting
• Strategic and critical thinker with the ability to make connections across workstreams and Deloitte's matrixed organizations
• Excellent written and verbal communications skills and strong executive presence
• Experience with strategy/business case development, then developing the implementation plan to support the business case, and driving the implementation of the plan to deliver the final program objectives
• Strong commitment to professional client service excellence
• Empowered self-starter comfortable to take the lead and managing multiple initiatives with an ability to effectively collaborate across teams
• Proven success at mentoring and leading teams that are focused on exceptional client service and can manage risk remotely/virtually
• Excellent interpersonal relations and demonstrated ability to work with others effectively in teams
• Prior experience in or working for Executive Leaders and their respective offices/leadership teams
• Prior experience with IT Financial management methodologies and disciplines
• Comfort with ambiguity and the ability to logically structure issues and determine recommended resolutions
• Detail-oriented with ability to plan, prioritize, and make decisions on multiple time-sensitive projects
• Strong commitment to integrity
• Strong knowledge of leading-edge project management methodologies
• Understanding of Software Development Life Cycle (SDLC)
• Strong MS PowerPoint skills with proven record to create high impact audience-specific presentations
• Proficient in MS Project/MS Project Server (or similar applications)

Benefits

• Discretionary annual incentive program based on individual and organizational performance
• Limited immigration sponsorship may be available