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IT Program Support Specialist & Administrative Assistant
Business Performance Systems - Denver, CO
posted about 2 months ago
About the position
The IT Program Support Specialist & Administrative Assistant role involves supporting identity, credential, and access management (ICAM) for a Federal information technology project. The position requires a blend of IT, stakeholder engagement, operational, and customer service skills to manage credentialing equipment and improve credential management capabilities for DOI staff and contractors nationwide. The role is currently remote with a slight possibility of transitioning to in-person work at one of four duty stations.
Responsibilities
- Maintain DOI's Credential Center map in ArcGIS
- Use ArcGIS tool to manage credentialing center footprint by tracking, updating, and informing DOI of open, closed, and new enrollment/activation sites
- Conduct analysis of the DOI Credential Center footprint, identify trends, and recommend improvements
- Provide administrative support for the intake and submission of service orders for USAccess equipment for all DOI Credential Centers
- Provide task tracking and reminders to federal program staff
- Collect, document, and report equipment issues
- Coordinate collection and submission of requests to utilize other agency centers to improve customer service and user experience
- Prepare usage/intake reports and submit to stakeholders as needed
- Conduct evaluations of existing ICAM technical approaches and create standard operating procedures (SOPs)
- Facilitate and create lessons learned
Requirements
- Bachelor's degree in Business Administration, Management, IT or similar field
- 2+ years' experience in an IT environment
Nice-to-haves
- 1+ years' experience providing IT-help desk related technical assistance (equipment, service requests, reporting, etc.)
- Experience working with a federal agency as a registrar, activator, site manager, personnel security specialist or similar role
- Advanced user proficiency with MS Office suite skills and Teams, and SharePoint
- Experience with ArcGIS
- Knowledge of and experience with IAM/ICAM
- Knowledge of project management methodology and terminology
Benefits
- Competitive salaries
- Comprehensive benefits package
- Autonomy and growth potential in a supportive environment
