IT Project Manager/Business Analyst

$71,000 - $71,000/Yr

University of the Incarnate Word - San Antonio, TX

Full-time - Mid Level

San Antonio, TX

About the position

The IT Project Manager/Business Analyst at the University of the Incarnate Word will collaborate with cross-functional and technical teams to facilitate business analysis and manage project activities. This role focuses on managing project operations to support the implementation of technological processes and system improvements, assessing business processes, documenting requirements, and delivering data-driven recommendations to enhance efficiencies and add value.

Responsibilities

• Document business requirements and translate needs into functional and technical specifications as part of project planning.
• Plan and assist with oversight of testing processes, defect identification, and problem resolution.
• Establish and maintain strong relationships with campus partners and subject matter experts.
• Facilitate cross-functional meetings, record meeting minutes, and maintain document repository.
• Communicate regularly with project stakeholders and IT leadership regarding project status, risks, and issues.
• Prepare and maintain a repository of routine project status reports, user guides, training documents, and other project artifacts for stakeholders.
• Serve as project liaison to navigate technical challenges with project stakeholders to identify viable resolutions.
• Safeguard integrity of project artifacts and departmental document repository.
• Work with functional and technical teams to document current state, gaps, and future state to optimize process efficiency.
• Evaluate effect of process changes on business, systems, and integrated processes.
• Access vendor support sites to investigate and resolve support issues for business stakeholders.
• Write and modify reports utilizing reporting tools.
• Prepare and deliver business process models for technological solutions to document process roles, responsibilities, and process activities.
• Write SQL queries to analyze and create end-user reports.
• Serve as subject matter expert in the continuous improvement of the business analysis methodology and application of business analysis tools.

Requirements

• Bachelor's Degree in Computer Information Systems, Information Technology, Computer Science, Business Administration, or relevant degree.
• Three (3) years of professional experience in the field of business analysis.
• Two (2) years of professional complex project management experience facilitating business process reviews and documenting current processes, gaps, and desired future states.
• Two (2) years of experience developing and executing presentations for audiences with various technical levels within an organization.

Nice-to-haves

• Four (4) years of professional experience in the field of business analysis.
• Three (3) years experience facilitating business process reviews, documenting current processes, gaps, and desired future state.
• Three (3) years experience working in an educational/university environment.
• Three (3) experience working with Ellucian Banner Applications.
• Three (3) years of experience using reporting tools such as Argos and Microsoft Power BI.
• Business Analysis or Project Management certification.
• Bilingual in Spanish.

Benefits

• 403(b) retirement plan with a 7% employer match
• AD&D insurance
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount program
• Tuition waivers and exchange programs
• Public Service Loan Forgiveness (PSLF) eligibility
• Wellness programs