IT Project Manager II

Kinettix - Cincinnati, OH

Full-time - Mid Level

Cincinnati, OH

Professional, Scientific, and Technical Services

About the position

The Project Manager II will oversee various projects related to specific accounts, ensuring effective communication among all stakeholders involved. This role requires the creation of comprehensive project planning and implementation documentation to guarantee the successful execution of each project. The Project Manager will be responsible for establishing budgets, timelines, milestones, and schedules, ensuring that the project team adheres to the established criteria. Additionally, this position involves providing leadership, mentoring, training, and supervision to the coordination team assigned to their projects. In this role, the Project Manager will maintain regular and timely communication throughout the life of the project, utilizing various communication tools such as email, WhatsApp, phone calls, and Microsoft Teams. They will meet or exceed departmental standards and adhere to the company's communication policy. The Project Manager will set and communicate project requirements to stakeholders, determining milestones, timelines, funding guidelines, procedures, processes, and the frequency of communication and reporting statuses necessary for the successful completion of the project. The Project Manager will also establish technical requirements, assist in creating technical documentation, and vet questions/requirements to aid the coordination team in selecting technicians. They will create internal resource plans to determine the number, duration, and function of all resources needed to successfully complete the project, sharing this information with the team to ensure proper resource assignment across all projects. Furthermore, the Project Manager will assess client needs based on provided specifications and develop project scope, timelines, budgets, and documentation, including risk assessments, communication plans, project plans, change management, and issue logs. Regular updates to the internal project and management team regarding project changes that require adjustments to the resource plan will be essential. The Project Manager will report project issues, concerns, escalations, potential risks, project failures, and budget overruns to the internal project and management team. They will lead and conduct internal and external project calls, maintaining agendas and meeting minutes, and will create and present client-facing Quarterly Business Reviews (QBRs). Close-out meetings, including lessons learned with clients and project team members, will also be part of their responsibilities. The Project Manager will regularly provide performance reviews of the project coordination team, highlighting strengths, opportunities for improvement, and helping set goals for continued growth based on employee input and key performance indicators. Additionally, they will assist with hiring by participating in the interviewing process for coordination staff members and provide ongoing training and leadership to the project coordination team through training videos, documentation, and mentorship.

Responsibilities

• Maintain regular and timely communication throughout the life of the project with internal teams using various communication tools.
• Meet or exceed departmental standards and company communication policy.
• Set and communicate project requirements to stakeholders to determine milestones, timelines, funding guidelines, and procedures.
• Establish technical requirements and assist in creating technical documentation for the coordination team.
• Create internal resource plans to determine the number, duration, and function of all resources needed for the project.
• Create a comprehensive coordinator walkthrough documenting responsibilities and project requirements for the coordination team.
• Assess client needs based on specifications and develop project scope, timelines, budgets, and documentation.
• Update internal project and management team on changes requiring adjustments to the resource plan.
• Report project issues, concerns, escalations, potential risks, and budget overruns to the management team.
• Lead and conduct internal and external project calls, maintaining agendas and meeting minutes.
• Create and present client-facing Quarterly Business Reviews (QBRs).
• Conduct close-out meetings including lessons learned with clients and project team members.
• Provide performance reviews of the project coordination team, highlighting strengths and opportunities for improvement.
• Assist with hiring by participating in the interviewing process for coordination staff members.
• Provide ongoing training and leadership to the project coordination team.

Requirements

• Excellent verbal and written communication skills, including typing proficiency.
• In-depth knowledge of project management principles and procedures.
• 3-5 years of project management experience.
• Knowledge of internet search engines, basic data entry, and data management.
• Proficiency with Microsoft 365.
• Willingness to learn new software as it becomes available.
• Basic understanding of IT services, network infrastructure, structured cabling, and end-user devices.
• Strong leadership skills.
• Associate degree related to Management, Business Administration, Communications, or Computer Science, or a Bachelor's degree.
• PMP or Project Management courses are a plus.
• A+ and technical certifications are a plus.
• ITIL certifications are a plus.

Nice-to-haves

• PMP certification
• ITIL 4 Foundation certification
• CompTIA A+ certification