IT Project Manager II

Truist Financial - Charlotte, NC

Part-time,Full-time - Mid Level

Charlotte, NC

Credit Intermediation and Related Activities

About the position

The IT Project Manager II position at Truist Financial Corporation is responsible for overseeing multiple high-priority projects and business unit programs, ensuring effective governance, compliance, and management of Master Service Agreements (MSAs) across various suppliers. The role requires strong leadership to coordinate resources, manage supplier performance, and ensure adherence to service level agreements (SLAs) and key performance indicators (KPIs). The IT Project Manager will focus on meeting customer needs, resolving issues, and maintaining quality standards while driving continuous improvement across operational units.

Responsibilities

• Provide leadership in managing multiple supplier contracts with respect to service level methodology, metrics, and applicable pricing/penalties.
• Develop and implement procedures for the governance and management of the suppliers MSAs.
• Identify and manage financial risks and operational risks associated with SLAs.
• Collect data and reporting across all SLAs and KPIs to support validation of performance and contract adherence.
• Ensure adherence to Risk and other corporate policies and requirements.
• Develop quality business relationships to anticipate and address business needs.
• Proactively develop innovative approaches, risk mitigation strategies, and quality control.

Requirements

• Bachelor's degree in Business Administration or technology-related field, or equivalent education and related training.
• Ten years of experience in increasingly complex project management, including 8 years of applicable business experience.
• Knowledge in software development lifecycle in an enterprise environment.
• Experience as a steward over programs/project investments, including delivery of multi-year program investments.
• Goal-oriented, action-focused, executive level interpersonal and communication skills.
• Ability to work effectively in a complex, diverse environment with multiple and changing demands.
• Proven leadership skills.
• Outstanding record of project management success.

Nice-to-haves

• Project Management Professional (PMP) certification.
• Three years of financial services-related project experience.
• Experience with contract management and enforcement.
• Experience in working with service level standards and execution against large complex contracts.
• Experience with SharePoint (design/build/workflows).

Benefits

• Medical, dental, and vision insurance
• Life insurance
• Disability insurance
• Accidental death and dismemberment insurance
• Tax-preferred savings accounts
• 401k plan
• Vacation days (minimum of 10 days)
• Sick days (minimum of 10 days)
• Paid holidays
• Defined benefit pension plan (depending on position)
• Restricted stock units (depending on position)
• Deferred compensation plan (depending on position)