IT Project Manager II

Unclassified - Kansas City, MO

Full-time

Kansas City, MO

About the position

The Service Delivery Manager (SDM) is responsible for managing customer relationships and ensuring the delivery of Customer Support services in accordance with contracted support agreements. The role involves overseeing the Customer Network Support Engineers team and collaborating with various internal departments to ensure customer satisfaction and SLA fulfillment.

Responsibilities

• Secure customer contract fulfillment
• Develop and maintain relationships with clients
• Distribute information to internal stakeholders and escalate delivery issues
• Stay updated with financial data
• Identify new business opportunities

Requirements

• Very good leadership and management skills
• Excellent interpersonal skills and strong customer orientation
• Self-motivated and able to work well under pressure
• Very good ability to adapt to change

Nice-to-haves

• Market insight and administrative skills
• Planning and organizing skills
• Presentation and communication skills
• Financial understanding
• Negotiation and argumentation skills
• Software and hardware support knowledge
• Change management experience
• Language skills
• Entrepreneurial and commercial thinking
• Ability to cope with pressures and setbacks
• Relating and networking skills

Benefits

• Equal employment opportunity employer