IT Project Manager III

Kinettix - Cincinnati, OH

Full-time - Mid Level

Cincinnati, OH

Professional, Scientific, and Technical Services

About the position

The Project Manager III will oversee projects in relation to specific accounts and projects, performing highly complex managerial project management as well as project analysis. This role requires maintaining communication between all stakeholders and creating project planning and implementation documentation to ensure proper execution of each project. The Project Manager will establish budgets, timelines, milestones, and schedules, ensuring that the project team meets the established criteria. This position also provides leadership, mentoring, training, and supervision to the coordination team assigned to their projects. In this role, the Project Manager will maintain regular and timely communication throughout the life of the project with internal teams using various communication tools such as email, WhatsApp, phone calls, and Microsoft Teams. They will set and communicate project requirements to stakeholders to determine milestones, timelines, funding guidelines, procedures, processes, and the frequency of communication and reporting statuses for successful project completion. The Project Manager will establish technical requirements, assist in creating technical documentation, and vet questions/requirements to aid the coordination team with the parameters for technician selection. Additionally, the Project Manager will create internal resource plans to determine the number, duration, and function of all resources needed to successfully complete the project. They will share this information with the team to ensure proper assignment of resources across all projects. The role includes assessing client needs based on provided specifications and developing project scope, timelines, budgets, and project documentation, including risk assessments, communication plans, project plans, change management, and issue logs. The Project Manager will also report project issues, concerns, escalations, potential risks, potential project failures, and budget overruns to the internal project and management team. They will lead and conduct internal and external project calls, maintain status reports for billing and audit purposes, create and present client-facing QBRs, and conduct close-out meetings including lessons learned with clients and project team members. Regular performance reviews of the project coordination team will be conducted, relaying strengths, opportunities for improvement, and helping set goals for continued improvement and growth based on employee input and key performance indicators. The Project Manager will also assist with hiring by participating in the interviewing process for coordination staff members and provide ongoing training and leadership to the project coordination team through training videos, documentation, and mentorship.

Responsibilities

• Maintain regular and timely communication throughout the life of the project with internal teams using various communication tools.
• Set and communicate project requirements to stakeholders to determine milestones, timelines, funding guidelines, procedures, processes, and frequency of communication and reporting statuses.
• Establish technical requirements and assist in creating technical documentation.
• Create internal resource plans to determine the number, duration, and function of all resources needed for the project.
• Create a comprehensive coordinator walk-through documenting coordination responsibilities and project requirements assigned to the coordination team.
• Assess client needs based on provided specifications and develop project scope, timelines, budgets, and project documentation.
• Update internal project and management team of project changes that require changes to the resource plan.
• Report project issues, concerns, escalations, potential risks, potential project failures, and budget overruns to the internal project and management team.
• Lead and conduct internal and external project calls using agendas and meeting minutes.
• Maintain status reports for billing and audit purposes.
• Create and present client-facing QBRs.
• Conduct close-out meetings including lessons learned with clients and project team members.
• Regularly provide performance reviews of the project coordination team.
• Assist with hiring by participating in the interviewing process for coordination staff members.
• Provide ongoing training and leadership to the project coordination team.

Requirements

• Excellent verbal and written communication skills, including typing proficiency.
• In-depth knowledge of project management principles and procedures.
• 6-10 years of project management experience.
• Knowledge of internet search engines, basic data entry, and data management.
• Proficient with Microsoft 365.
• Ability and willingness to learn new software as it becomes available.
• Understanding of IT services with basic knowledge of network infrastructure, structured cabling, and end-user devices supported within the IT services industry.
• Strong leadership skills.
• Associate degree related to Management, Business Administration, Communications, or Computer Science or a Bachelor's degree.
• PMP or project management courses are a plus.
• A+ and technical certifications are a plus.
• ITIL certifications are a plus.

Nice-to-haves

• Communication skills (5 years preferred)
• Network infrastructure (5 years preferred)
• ITIL 4 Foundation (preferred)
• CompTIA A+ (preferred)
• PMP (preferred)