IT PROJECT MANAGER WITH SECURITY CLEARANCE

Corner Alliance - Atlanta, GA

Full-time - Senior

Atlanta, GA

Professional, Scientific, and Technical Services

About the position

The IT Project Manager at Corner Alliance will play a crucial role in supporting federal government clients by managing the development, modification, or enhancement of IT products and services. This position requires a seasoned professional with over 10 years of experience to lead significant national-level projects, particularly in the context of customer-facing Contact Center infrastructure. The role emphasizes technical expertise, project management skills, and the ability to communicate complex IT concepts effectively to various stakeholders.

Responsibilities

• Provide expert technical advice, guidance, and recommendations to management and other technical specialists on critical IT issues.
• Apply new developments and make decisions or recommendations that significantly influence important IT projects/programs.
• Identify software requirements and understand designs, integration, testing, deployments, maintenance, and configuration management.
• Understand data structures, algorithms, prototyping, architecture, program design and implementation, systems analysis and design, system software, and database management.
• Utilize project management principles across multiple frameworks.
• Carry out commitments to deliver, grow, and thrive.

Requirements

• A Bachelor's degree and 10+ years of relevant professional experience.
• Adept with advanced IT principles, concepts, methods, standards, and practices sufficient to accomplish assignments such as developing and interpreting policies, procedures, and strategies governing the planning and delivery of services throughout the client agency.
• Expert-level oral and written communication skills, with the ability to communicate complex technical requirements to non-technical personnel.
• Expert level of briefing creation and presentation to senior management officials on complex/controversial issues.
• Expert level leadership, team building, decision making, problem-solving, and organizing and maintaining information in information management systems.
• Background in one or more systems/solutions: Cisco Unified Contact Center Enterprise, Cloud Solutions, Natural Language Understanding (NLU), Interactive Voice Response (IVR), eGain Solve, Microsoft Nuance, Data Analytics, PowerBI, Ribbon Analytics, Contact Recording/Contact Analytics.
• U.S. Citizenship or Lawful Permanent Resident.

Nice-to-haves

• Knowledge of contact center operations and related technologies.
• Preexisting IRS or Treasury clearance with MBI letter.

Benefits

• 401k matching (4%)
• PTO (3 weeks to start, 4 weeks after 2-5 years, and 5 weeks after 5 years)
• Health insurance
• Dental insurance
• Vision insurance
• Short- and long-term disability
• Flexible Spending Accounts (FSA)
• 4 weeks of paid parental leave
• 11 paid holidays (including your birthday off)
• Fitness reimbursements
• Cell phone reimbursements
• Monthly all hands update meetings
• Annual in-person all hands team building day
• Regular check-ins for professional growth goals
• Semi-monthly one-on-one performance manager meetings
• Social team coordinating monthly events
• Use of technology like Slack for collaboration