IT Project Manager

$88,000 - $171,500/Yr

Arthur J. Gallagher - Rolling Meadows, IL

Full-time - Mid Level

Rolling Meadows, IL

10,001+ employees

Insurance Carriers and Related Activities

About the position

The IT Project Manager at Gallagher plays a crucial role in providing technical assistance to employee end users, focusing on hardware issues, management, and upgrades. This position involves diagnosing and troubleshooting user problems, coordinating with internal support teams and vendors, and ensuring compliance with IT policies. The role also includes supervising support staff and setting operational objectives for the team, making it essential for maintaining high-quality IT services within the organization.

Responsibilities

• Provide in-person assistance to employee end users for hardware issues and upgrades.
• Diagnose and troubleshoot a range of user problems including PC hardware/software/LAN and voice network.
• Coordinate with internal support and operations groups and vendors to resolve problems.
• Acquire, install, and upgrade PC components and software.
• Plan for and respond to service outages and other problems.
• Train users on new technology and software.
• Set day-to-day operational objectives and KPIs for the team.
• Define technical requirements and manage quality issues.
• Handle routine problems and escalate when necessary.
• Ensure IT compliance policies and procedures are understood and followed.

Requirements

• University Degree and minimum 3 years of prior relevant experience, or equivalent experience.
• Experience in program/portfolio management and project management.
• Strong communication and stakeholder management skills.
• Experience in change planning, implementation, and management.
• Capacity management and prioritization skills.
• Vendor management experience.
• Business/insurance acumen.
• Familiarity with SCRUM, Agile, or similar project management methodologies.

Nice-to-haves

• Experience with digital mental health services.
• Knowledge of flexible work hours and training programs.

Benefits

• Medical/dental/vision plans starting from day one.
• Life and accident insurance.
• 401(K) and Roth options.
• Tax-advantaged accounts (HSA, FSA).
• Educational expense reimbursement.
• Paid parental leave.
• Digital mental health services (Talkspace).
• Flexible work hours (availability varies by office and job function).
• Training programs.
• Gallagher Thrive program for health and wellness challenges.
• Charitable matching gift program.