IT Project Manager

Genesis10 - Charlotte, NC

Full-time - Mid Level

Remote - Charlotte, NC

Professional, Scientific, and Technical Services

About the position

Genesis10 is currently seeking an IT Project Manager for our client in the financial industry located in Charlotte, NC. This is a 12+ month contract position that requires a highly organized individual with strong project management skills to oversee complex Merchant Services projects. The IT Project Manager will be responsible for managing the end-to-end technology for various programs and projects, ensuring that all deliverables are met and that the projects align with the overall business objectives. In this role, the IT Project Manager will perform project management responsibilities related to information technology implementations, upgrades, conversions, and recovery efforts. The individual will have direct and matrixed execution responsibility across all technology organizations, as well as act as the Line of Business (LOB) Portfolio/Program Manager on the business side for delivering the program/projects. The manager will handle multiple projects or a single major project, managing release activities and ensuring all MRA2 required deliverables are completed for acceptance and entry into the release. The IT Project Manager will work closely with the Service Delivery Lead and Analysts to align Merchant Services Performance Indicators (MSPIs) assigned to a release. They will solicit and assist AIT application owners with release Change Request (CRQ) submissions and track progress. Additionally, the manager will request and receive AIT estimates for releases, confirming funding commitments, and coordinate and oversee release weekend activities, including control room operations, status reports, and defect monitoring.

Responsibilities

• Manage complex Merchant Services suite of projects.
• Support end-to-end technology for programs and projects.
• Perform project management responsibilities relating to IT implementations, upgrades, conversions, and recovery.
• Direct and matrix execution responsibility across all technology organizations and LOB Portfolio/Program Manager on the business side.
• Manage multiple projects or a single major project.
• Manage release activities and responsible for all MRA2 required deliverables for acceptance and entry into the release.
• Work with Service Delivery Lead and Analyst for alignment of MSPIs assigned to a release.
• Solicit and assist AIT application owners for release CRQ submission and track progress.
• Request and receive AIT estimates for release; confirm funding commitments for release.
• Coordinate and oversee release weekend activities (control room, status reports, defect monitoring).

Requirements

• 5-7 years of applicable experience in project management.
• Technical knowledge of SDLC/Agile methodologies.
• Strong financial management skills.
• Ability to communicate clearly and navigate at all levels in the organization.
• Executive reporting and presentation skills.
• Highly organized with critical thinking abilities at both strategic and tactical levels.
• Experience delivering large projects with significant impact to multiple lines of business, with cross-functional or inter-departmental implications.

Nice-to-haves

• Knowledge of Payments or Financial Services space.
• Familiarity with various project management tools.
• Experience driving multiple projects simultaneously.
• Agile experience.
• Merchant services experience.

Benefits

• Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
• The opportunity to have a career-home in Genesis10; many consultants have been working exclusively with Genesis10 for years.
• Access to an experienced, caring recruiting team (more than 7 years of experience, on average).
• Behavioral Health Platform.
• Medical, Dental, Vision insurance.
• Health Savings Account.
• Voluntary Hospital Indemnity (Critical Illness & Accident).
• Voluntary Term Life Insurance.
• 401K plan.
• Sick Pay (for applicable states/municipalities).
• Commuter Benefits (Dallas, NYC, SF).
• Remote opportunities available.