IT Project Manager

Wartsila - Houston, TX

Full-time - Mid Level

Houston, TX

10,001+ employees

Repair and Maintenance

About the position

The IT Project Manager at Wärtsilä will play a crucial role in managing technical projects and stakeholder relationships within the Americas IT team. This position focuses on implementing IT solutions that align with business needs while ensuring a high level of customer service and support. The role requires a blend of independence and collaboration, as the IT Project Manager will work closely with local and global teams to address IT-related challenges and facilitate smooth operations.

Responsibilities

• Serve as the local IT partner and focal point, proposing IT solutions that align with business requirements.
• Act as the local contact person for global IM teams.
• Maintain a service-oriented approach towards the internal clients.
• Handle exceptions for local ICT equipment (PCs, telecom, printers, projectors, telepresence, servers, server rooms, etc.).
• Manage local IM vendors and contracts for areas like telecom and printers.
• Serve as the first point of escalation for critical incidents and provide fast incident resolution.
• Assist in solving urgent IT related issues.
• Prioritize onsite support in case of conflicts.
• Provide support and guidance on the usage of IM solutions and services.
• Gather and channel local demands and complaints to the Area IM Manager.
• Offer operational support for local systems and global rollouts and deliver technical trainings and information sessions.
• Support office relocation or other office changes including devices, printers, local servers, and cloud capacity.
• Perform technical tasks such as backups, software and hardware configurations and licence maintenance.
• Participate in global system rollouts, audits, and assessments as required.
• Provide user support for areas not covered by Global Service Desk.
• Manage meeting room devices.
• Oversee asset and stock management throughout their lifecycle.
• Support large events by ensuring that the needed technology functions properly.

Requirements

• Academic background in IT
• Experience working in a similar role earlier.
• Good understanding of ICT Services and solutions
• Knowledge of IT Systems and Applications
• Understanding of TCP/IP protocols and LAN/WAN configurations
• Experience in network management, IT Service Management, Data Security Management, Cyber Security
• Proficient in English (both oral and written)
• Customer-centric approach
• Strong coordination and organizational skills
• Team player mentality with good interpersonal and communication skills
• Demonstratable independence, proactiveness and adaptability
• Reporting and analyzing skills
• Skills in relationship management, collaboration, and delivering presentations, including with/to executives.

Benefits

• Competitive salary
• Comprehensive benefits package
• Personal and professional development opportunities
• Dynamic working environment with skilled co-workers