IT Project Manager

Texas Taco Cabana, L.P. - San Antonio, TX

Full-time

San Antonio, TX

Food Services and Drinking Places

About the position

The IT Project Manager will play a crucial role in collaborating with leadership to identify, evaluate, select, and implement technology solutions for restaurants. This position involves documenting requirements, managing the RFP process, and coordinating meetings and demonstrations. The IT Project Manager will lead the testing and evaluation of solutions in both lab environments and pilot sites, ensuring that all system deployments are planned, directed, and coordinated effectively. The role requires managing multiple projects to completion, ensuring they are delivered on time, under budget, and within scope. Additionally, the IT Project Manager will manage vendor relationships to facilitate smooth deployment of restaurant technologies and oversee the budget and resources allocated for each project. In this position, the IT Project Manager will be responsible for providing timely and accurate management reporting, and may also function in a Business Analyst capacity as needed. Essential duties include collaborating with IT and Operations leadership to identify and implement technology solutions, coordinating the installation and testing of these solutions, and developing comprehensive project plans that specify goals, strategies, staffing, scheduling, and risk management. The IT Project Manager will also be tasked with identifying project deliverables, milestones, and required tasks, while coordinating activities of project personnel to ensure progress is maintained within budget and schedule. The role demands strong leadership skills, as the IT Project Manager will delegate work, prioritize tasks, and follow up to ensure objectives and deadlines are met. Effective communication with departmental and senior management regarding project status is essential, as is the ability to manage scope and minimize exposure and risk across multiple projects. The IT Project Manager will also be responsible for maintaining accurate project information and proactively identifying and resolving issues that may impact project deliverables. This position requires a high standard of performance and the ability to build and maintain relationships with IT, business, and brand leaders, promoting teamwork and a spirit of partnership.

Responsibilities

• Collaborate with IT and Operations leadership to identify, evaluate, select, and implement technology solutions for restaurants.
• Coordinate the installation, testing, and evaluation of solutions in a lab environment.
• Manage the deployment of selected solutions to the restaurants.
• Develop project plans specifying goals, strategy, staffing, scheduling, identification of risks, and contingency plans.
• Identify and schedule project deliverables, milestones, and required tasks.
• Coordinate activities of project personnel, whether internal or third-party resources, to ensure project progresses on schedule and within budget.
• Delegate work, prioritize tasks, and follow-up to ensure objectives and deadlines are met.
• Provide hands-on management and delivery of multiple projects to meet technology and business requirements on time and within budget.
• Manage vendor relationships to ensure a smooth deployment of all restaurant technologies.
• Manage budget and resources for each project and deployment.
• Communicate timely updates to departmental and senior management on the status of key projects to ensure objectives are met and priorities reestablished regularly.
• Responsible for effective project kickoff, identification of all project stakeholders, defining and clarifying project roles and responsibilities.
• Work with all stakeholders to identify and confirm resource requirements throughout the project life cycle.
• Use standard company-provided project software to build detailed, effort-driven project schedules and collaborate through project team site.
• Maintain accurate and timely project information in all project plans, communications, and status reporting.
• Proactively identify and resolve issues that may negatively impact a project or project deliverable; document and communicate status, escalate as appropriate.
• Manage scope, minimize exposure and risk across multiple projects.
• Ensure technical documentation for the department is written for reference during troubleshooting and future systems development.
• Deliver executive presentations of current systems, new functionality, and systems benefits.
• Set a high standard for all department personnel, well-respected by its users as responsive, accurate, and high quality.
• Build and maintain relationships with IT, business, and brand leaders.
• Provide regular and timely feedback to team members and their respective managers.
• Promote effective teamwork and spirit of partnership.

Requirements

• Bachelor's Degree in Computer Science, Business Administration, or related field.
• 5-7 years' experience in a Project Management role, including significant experience managing large projects and multiple concurrent IT projects.
• Experience with restaurant or retail systems such as Point of Sale, BackOffice (Inventory & Labor Scheduling), Mobile Ordering, Payments, Digital Menu Boards, Kiosks, Ordering PODs, Loyalty Programs, Catering, Call Centers, etc.
• Firm understanding of project management and application development methodologies, tools, and techniques.
• Strong leadership and general management skills, including conflict resolution and negotiation.
• Excellent written and verbal communication and analytical skills.
• Ability to organize and present material in a manner to gain agreement or acceptance.
• Ability to express ideas persuasively and clearly.
• Strong analytical, organization, and planning skills.
• Knowledge to identify opportunities for change and convey the need for change.
• Expert problem solver with the ability to find simple answers to complex questions or problems.
• Ability to document and present technical issues to be understood at a non-technical level.
• Thorough understanding of PC architecture, networking, and distributed systems.
• Proficient in Microsoft Word, Excel, PowerPoint, Outlook, and Visio.
• Experience with Microsoft Project or equivalent project management software.