IT Project Manager

Hershey Entertainment & Resorts - Hershey, PA

Full-time - Mid Level

Hershey, PA

Amusement, Gambling, and Recreation Industries

About the position

Hershey Entertainment & Resorts Company (HE&R) is an award-winning entertainment and hospitality organization that encompasses a variety of properties, including Hersheypark, The Hotel Hershey, Hershey Lodge, Giant Center, and various restaurants. The company is dedicated to upholding the legacy of its founder, Milton S. Hershey, and operates under core values that emphasize devotion to legacy, selfless service, teamwork, and respect for others. HE&R is also committed to fostering diversity, equity, and inclusion within its workforce and community, aligning with the vision of providing value to Milton Hershey School. The IT Project Manager position is crucial for managing and coordinating IT projects across the organization. This role involves comprehensive planning, budgeting, and implementation to ensure successful project outcomes. The IT Project Manager will serve as a liaison among vendors, technical staff, business team members, and upper management, requiring strong leadership skills and a thorough understanding of project scope and requirements. The individual in this role must be adept at conflict resolution and negotiation, as well as possess a solid foundation in project management principles, practices, techniques, and tools. The projects managed will typically impact multiple departments or properties and directly affect employees and staff users. As a Full-Time Team Member, the IT Project Manager will enjoy various benefits, including free admission to Hersheypark, discounts, and comprehensive medical, dental, and vision coverage starting on the first day of the following month. Additional benefits include a 401K contribution, paid time off, and more, reflecting the company's commitment to employee well-being and satisfaction.

Responsibilities

• Oversees all aspects of large software selection projects including monitoring and managing project scope, budgets, schedule and quality from project conception to implementation to closure.
• Manage risks, issues and changes to keep projects on track.
• Lead the requirements gathering for new assigned projects and develop/manage the Request for Proposals.
• Maintains ongoing communication with customer(s)/stakeholders during the course of the project to ensure that they are up to date on project progress.
• Work with business areas on key process changes resulting from projects and determine a change management plan.
• Monitors, communicates, and reports project process against project plan, requirements, budget, quality measures, and business results expected.
• Builds consensus among the project team, between departments, properties and levels in the organization.
• Builds and manages external vendor relationships for the duration of the project.
• Mentors and assists in training junior team members.
• Perform other duties as assigned.

Requirements

• Minimum of 2 years of related experience.
• Industry Experience - Hospitality/Tourism
• Must have a valid Drivers' License
• Bachelor's degree in Business Administration, Information Systems, or Information Technology
• Relevant work experience can be substituted for education - 6 years
• Pre-Employment - Project Management Professional (PMP) Certification (Preferred)
• Pre-Employment - Certified Associate in Project Management (CAPM) Certification (Preferred)
• Skilled in the use of Microsoft Office applications, including Excel and Word.
• Excellent interpersonal skills, communication skills both oral and written.
• Proven facilitation, team leadership, technical project management and problem solving skills are essential.
• Ability to prioritize tasks and meet deadlines in a fast-paced environment.
• Knowledge of all facets of Information Technology including point of sale applications, property management systems, ticketing systems, web based applications, communications and desktop applications.
• Must display a positive attitude, eagerness to learn, and professional image in compliance with company guidelines.

Nice-to-haves

• Project Management Professional (PMP) Certification
• Certified Associate in Project Management (CAPM) Certification

Benefits

• FREE admission to Hersheypark
• Discounts
• Medical coverage
• Dental coverage
• Vision coverage
• 401K Contribution
• Paid time off