IT Project Manager

Ocenco - Pleasant Prairie, WI

Full-time - Mid Level

Pleasant Prairie, WI

Miscellaneous Manufacturing

About the position

The Information Technology Project Manager will play a crucial role in planning, establishing, and managing various information technology (IT) projects. This position serves as a vital liaison between the business and technical aspects of assigned projects, ensuring that all stakeholders are aligned and informed throughout the project lifecycle. The IT Project Manager will be responsible for maintaining network systems, which includes installing new hardware, modifying existing hardware, and managing related network software and applications. This role requires a proactive approach to problem-solving and a strong commitment to ensuring optimal network function with minimal downtime. In addition to hardware management, the IT Project Manager will install and maintain peripheral devices such as printers, hubs, routers, and other essential equipment. Effective communication with end users is paramount, as the Project Manager will need to understand and troubleshoot various technical problems that arise. Regular diagnostics and testing will be conducted to ensure that the network operates efficiently, and the Project Manager will maintain email and intranet services, managing user accounts as necessary. Collaboration is key in this role, as the IT Project Manager will work closely with the network administrator to review and analyze hardware and software needs, making recommendations for improvements. The position may also involve other duties as assigned, requiring flexibility and adaptability in a fast-paced environment.

Responsibilities

• Plan, establish, and manage IT projects.
• Serve as a liaison between business and technical aspects of projects.
• Maintain network systems, including installation and modification of hardware and software.
• Install and maintain peripheral devices such as printers, hubs, and routers.
• Communicate with end users to understand and troubleshoot problems.
• Conduct periodic diagnostics and testing to ensure optimal network function.
• Maintain email and intranet services, managing user accounts.
• Collaborate with network administrator to review hardware and software needs and recommend changes.
• Perform other duties as assigned.

Requirements

• Associate's degree in Computer Science or equivalent experience required.
• At least three years of experience in network maintenance and user technical support preferred.
• A+, Network+, and/or similar certifications highly preferred.
• Excellent interpersonal and customer service skills.
• Basic understanding of existing network programs and capabilities.
• Excellent workstation and network troubleshooting skills.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Proficient with Microsoft Office Suite or related software.

Nice-to-haves

• Experience in technical support.
• Valid CompTIA Network+ certification.