IT Project Manager

Innovative Management & Technology Services - Washington, DC

Full-time - Mid Level

Washington, DC

Professional, Scientific, and Technical Services

About the position

The IT Project Manager will oversee and manage projects related to IRS operations and help desk services, ensuring compliance with IRS guidelines while enhancing user support. This role requires strong leadership and communication skills to navigate complex project environments and collaborate with cross-functional teams.

Responsibilities

• Manage projects effectively, ensuring alignment with IRS guidelines while enhancing user support services.
• Oversee project planning, execution, and delivery in accordance with IRS standards.
• Collaborate with cross-functional teams to ensure timely completion of project milestones.
• Manage help desk operations, ensuring high levels of customer satisfaction.
• Develop and maintain project documentation, including project plans, status reports, and risk assessments.
• Facilitate training and support for help desk staff on IRS-related queries and procedures.
• Conduct regular project meetings and communicate updates to stakeholders.
• Identify and mitigate project risks, implementing corrective actions as needed.

Requirements

• Bachelor's degree in business administration, Engineering, Computer Science, or a related field.
• Minimum of five (5) years of experience in program management or a related role, with a proven track record of managing complex projects across multiple functional areas, preferably within the IRS.
• Strong leadership and team management skills.
• Strong communication and interpersonal skills for client relations and team collaboration.
• Proficiency in project management tools and methodologies.
• Strong background in help desk operations, with a focus on customer service.
• Excellent verbal and written communication skills.
• Ability to work collaboratively in a fast-paced environment.
• Project Management Professional (PMP) or similar certification is preferred.

Nice-to-haves

• Advanced degree (e.g., MBA, master's in project management) is a plus.

Benefits

• 401(k)
• Referral program
• Tuition reimbursement