IT Project Senior Manager

University Of Michigan - Ann Arbor, MI

Full-time - Mid Level

Remote - Ann Arbor, MI

Educational Services

About the position

The IT Project Senior Manager at the University of Michigan is responsible for leading and managing multiple projects within the Revenue Cycle and clinical operations. Utilizing agile project management practices, this role ensures that projects are effectively defined, tracked, and implemented to meet the needs of clinicians and patients. The manager serves as a single point of contact for assigned projects, overseeing all aspects from conception to implementation, while ensuring adherence to quality standards and effective communication across various stakeholders.

Responsibilities

• Provide functional leadership to leaders, business analysts, and other staff with completing multiple, simultaneous projects.
• Make recommendations to leadership on work redesign efforts that assure an efficient and cost-effective department.
• Lead teams, committees, and special projects as assigned.
• Coach and counsel project team members for success.
• Assist in the planning, design, development, implementation, maintenance, and evaluation of business systems to support Revenue Cycle operations and patient care delivery.
• Perform analysis of department and end-user business needs and document end-user requirements.
• Utilize technical, analytical, and customer service skills to identify options to meet end-user needs.
• Participate in activities with interrelated teams including project management, testing, support, training, technical, and interface teams.
• Coordinate the preparation, evaluation, and response throughout all portions of requests for proposal (RFP) or requests for information (RFI) processes.
• Coordinate functional testing and implementation of IT programs and systems, including preparation of scripts and data for system testing.
• Manage tracking tools and databases as needed.
• Review the pre-initiation documentation and agree to project problem, customer needs and environment, and requirements.
• Work with the Project Sponsor and other key team members to validate project approach, goals, objectives, and deliverables.
• Update preliminary project scope document including project team members and stakeholders, milestone schedule, budget, risks, constraints, and assumptions.
• Conduct a stakeholder analysis and work with sponsor and/or appropriate committee(s) to obtain project authorization.
• Research industry standards and develop detailed work plans, schedules, estimates, resource plans, and status reports.
• Conduct project meetings and hold responsibility for project tracking and analysis.
• Coordinate event planning and logistics.
• Set, communicate, and continually manage project expectations with team members and other stakeholders.
• Facilitate the creation of executive, departmental, and unit operational benchmarking activities and reporting for assigned projects.
• Conduct effective cross-organization communications with co-workers, teams, and business offices.

Requirements

• Bachelor's degree in a relevant field, e.g., Public Administration, Business Administration, Engineering, Information Technology, Health Sciences.
• Eight or more years of progressive management experience or project management experience.
• Familiarity with the primary EMR vendor Epic systems as well as the other diverse application requirements for Michigan Medicine.
• Proven experience in managing complex enterprise projects and/or operations.
• Demonstrated expertise in creating and maintaining deliverables such as project scope and plan, status reports, cost estimates, communication plan, presentations, risk management plan, milestone/deliverable charts.
• Demonstrated experience in managing issues, scope, and quality while bringing projects to successful completion within the cost and time requirements.
• Proficiency with desktop management software, including Microsoft Word, Excel, PowerPoint, Project, Visio, OneNote, and screen capture tools.
• Knowledge and proficiency with collaboration tools, i.e., SharePoint, Microsoft Teams.
• Strategic and conceptual analytical thinking.
• Ability to analyze financial plans and budgets.
• Demonstrated expertise in working with diverse cross-functional teams.
• Extensive knowledge of project management methodology.
• Knowledge of and competency in management processes.
• Knowledge and experience utilizing continuous process improvement methodologies, Lean or Six Sigma and HRO to improve work processes and solutions.
• Ability to plan and facilitate meetings.
• Demonstrated excellent time-management skills.
• Demonstrated strong decision-making skills.
• Demonstrated initiative, adaptability, and flexibility.
• Demonstrated effective oral and written communication, and presentation skills.
• Exceptional relationship building and interpersonal skills.