IT Project Senior Manager

University Of Michigan - Ann Arbor, MI

Full-time - Senior

Ann Arbor, MI

Educational Services

About the position

The IT Project Senior Manager at the University of Michigan is responsible for leading and managing complex projects within the Revenue Cycle and clinical environments. This role utilizes agile project management practices to ensure effective project definition, tracking, communication, and implementation, ultimately enhancing value and satisfaction for clinicians and patients. The Project Manager serves as a single point of contact for assigned projects, overseeing all aspects from conception to implementation, while ensuring adherence to quality standards and effective stakeholder communication.

Responsibilities

• Take projects from original concept through final implementation.
• Interface with all areas affected by the project including end users, computer services, and client services.
• Define project scope and objectives.
• Develop detailed work plans, schedules, project estimates, resource plans, and status reports.
• Conduct project meetings and is responsible for project tracking and analysis.
• Ensure adherence to quality standards and review project deliverables.
• Manage the integration of vendor tasks and track and review vendor deliverables.
• Provide guidance to project team.
• Recommend and take action to direct the analysis and solutions of problems.
• Assist in the planning, design, development, implementation, maintenance, and evaluation of business systems to support Revenue Cycle operations and patient care delivery.
• Perform analysis of department and end-user business needs and document end-user requirements.
• Participate in activities with interrelated teams including project management, testing, support, training, technical, and interface teams.
• Coordinate the preparation, evaluation and response throughout all portions of requests for proposal (RFP) or requests for information (RFI) processes.
• Coordinate functional testing and implementation of IT programs and systems, including preparation of scripts and data for system testing.
• Manage tracking tools and databases as needed.
• Review the pre-initiation documentation and agree to project problem, customer needs and environment, and requirements.
• Work with the Project Sponsor and other key team members to validate project approach, goals, objectives, and deliverables.
• Conduct a stakeholder analysis and work with sponsor and/or appropriate committee(s) to obtain project authorization.
• Research industry standards and develop detailed work plans, schedules, estimates, resource plans, and status reports.
• Set, communicate, and continually manage project expectations with team members and other stakeholders.

Requirements

• Bachelor's degree in a relevant field, e.g., Public Administration, Business Administration, Engineering, Information Technology, Health Sciences.
• Eight or more years of progressive management experience or project management experience.
• Familiarity with the primary EMR vendor Epic systems as well as the other diverse application requirements for Michigan Medicine.
• Proven experience in managing complex enterprise projects and/or operations.
• Demonstrated expertise in creating and maintaining deliverables such as project scope and plan, status reports, cost estimates, communication plan, presentations, risk management plan, milestone/deliverable charts.
• Demonstrated experience in managing issues, scope, and quality while bringing projects to successful completion within the cost and time requirements.
• Proficiency with desktop management software, including Microsoft Word, Excel, PowerPoint, Project, Visio, OneNote, and screen capture tools, e.g., Snippit, SnagIt.
• Knowledge and proficiency with collaboration tools, i.e., SharePoint, Microsoft Teams.
• Strategic and conceptual analytical thinking.
• Ability to analyze financial plans and budgets.
• Demonstrated expertise in working with diverse cross-functional teams.
• Extensive knowledge of project management methodology.
• Knowledge of and competency in management processes.
• Knowledge and experience utilizing continuous process improvement methodologies, Lean or Six Sigma and HRO to improve work processes and solutions.
• Ability to plan and facilitate meetings.
• Demonstrated excellent time-management skills.
• Demonstrated strong decision-making skills.
• Demonstrated initiative, adaptability, and flexibility.
• Demonstrated effective oral and written communication, and presentation skills.
• Exceptional relationship building and interpersonal skills.