IT Project/Service Manager

$77,000 - $145,000/Yr

Mizuho Americas Services - New York, NY

Full-time - Mid Level

Hybrid - New York, NY

1,001-5,000 employees

About the position

The IT Project/Service Manager at Mizuho will lead the implementation of projects and maintain service levels for Head Office hosted applications. This role involves collaboration with various teams, including US and Head Office personnel, to ensure successful project execution and continuous improvement of business processes and services.

Responsibilities

• Work with Head Office members, business owners, developers, operations teams, management and other relevant teams to implement various types of projects.
• Support projects from start to finish, including design, procurement, implementation, documentation and release work.
• Perform BAU/End User/Audit Support Tasks from start to finish.
• Conduct troubleshooting and incident management tasks from start to finish.
• Continuously improve business processes, services and support levels.
• Perform ad-hoc tasks to support team members.

Requirements

• Experience and track record of IT Project/Service management at large and complex financial institutions (3-5 years minimum).
• Tolerance and understanding in multi cultures.
• Superior communication skills: both written and oral with technical and non-technical staff in both Japanese/English.
• Deep understanding of finance, risk, operations, accountings and data processes as well as the technologies enabling them.
• Product knowledge of Loans, Derivatives, Securities, Forex, and Repurchase Agreements.
• Basic knowledge for Windows/Unix/Linux, Network, Database and Information Security.
• Strong business, analytical, quantitative, problem-solving and decision making skills.
• Solid knowledge and expertise in the use of project/service management methodologies and tools.
• Excellent skill to prepare presentation material (eg.MS Power point) and present in both Japanese/English.
• Excellent skills for MS Access/Excel to prepare business data.

Benefits

• Competitive salary ranging from $77k-$145k based on skills and experience.
• Generous employee benefits package.
• Eligibility for a discretionary bonus.
• Hybrid working program with varying opportunities for remote work.