IT Quality Assurance Analyst II

First Citizens Bank - Raleigh, NC

Full-time

Raleigh, NC

Credit Intermediation and Related Activities

About the position

The position is responsible for performing independent quality checks and developing methods to measure the quality and performance of functional testing processes. The role involves coordinating testing and evaluation activities to identify issues, trends, and gaps in existing programs, providing independent assessments of programs, policies, and procedures, and collaborating with the testing lead to create test plans and strategies. The individual will also update testing metrics daily and report results to the Quality Assurance (QA) Lead, with potential responsibilities for leading defect meetings when the test lead is unavailable.

Responsibilities

• Writes test cases based on requirements and user stories and performs manual testing as needed.
• Creates testing plans and test cases and loads them into the appropriate tools.
• Participates in defect meetings and overall project plan routines to present analysis on current defects and re-tested defects.
• Sources, compiles, and interprets data for analysis.
• Analyzes data for accuracy and efficiency, effectively communicating analysis output.
• Contributes to risk mitigation in the Information Technology organization by thoroughly testing and performing quality checks of existing programs, policies, and procedures.

Requirements

• Bachelor's Degree and 2 years of experience in Quality Assurance in a Financial Services organization OR High School Diploma or GED and 6 years of experience in Quality Assurance in a Financial Services organization.
• American Society for Quality (ASQ) Certification(s) preferred.

Benefits

• Comprehensive benefits program for full-time associates (20+ hours) with customized offerings.
• Benefits designed to support families, however defined.