IT Quality Assurance Analyst II

First Citizens Bank

Full-time

Credit Intermediation and Related Activities

About the position

The IT Quality Assurance Analyst II is responsible for performing independent quality checks and developing methods to measure the quality and performance of functional testing processes. This role coordinates testing and evaluation activities to identify issues, trends, and gaps in existing programs, providing independent assessments and feedback to management. The analyst works closely with the testing lead to create test plans and strategies, updates testing metrics daily, and may lead defect meetings when necessary.

Responsibilities

• Writes test cases based on requirements and user stories and performs manual testing as needed.
• Creates testing plans and test cases and loads them into the appropriate tools.
• Participates in defect meetings and project plan routines to present analysis on current and re-tested defects.
• Sources, compiles, and interprets data for analysis.
• Analyzes data for accuracy and efficiency, effectively communicating analysis output.
• Contributes to risk mitigation by thoroughly testing and performing quality checks of existing programs, policies, and procedures.

Requirements

• Bachelor's Degree and 2 years of experience in Quality Assurance in a Financial Services organization OR High School Diploma or GED and 6 years of experience in Quality Assurance in a Financial Services organization.
• Preferred: American Society for Quality (ASQ) Certification.

Nice-to-haves

• FCB Experience

Benefits

• Comprehensive benefits program for full-time associates (20+ hours) designed to support families.