IT Refresh Technician Level 2-Hartford, CT.

$47,840 - $58,240/Yr

Allied Digital Services - Hartford, CT

Full-time

Hartford, CT

Professional, Scientific, and Technical Services

About the position

The IT Refresh Technician - Level 2 is responsible for performing PC Refresh activities for end-user computing equipment and peripheral devices at customer locations. This role involves providing technical support, resolving incidents, and ensuring the deployment of new IT equipment while adhering to customer-defined practices and policies. The technician will work onsite during local business hours, Monday through Friday, and may act as a liaison between customers and various departments to complete refresh tasks effectively.

Responsibilities

• Provide onsite physical hands & feet technical support to clients to meet specified SLAs.
• Resolve incidents and problems associated with end-user computing devices such as laptops.
• Provide imaging services and deployment of new IT equipment.
• Perform reactive troubleshooting to identify potential incidents or problems and attempt to eliminate them.
• Provide software break/fix services and replacement of non-warranty assets for end users.
• Provide warranty and break/fix support for networked printers and scanners.
• Configure and support end users on mobile computing platforms.
• Provide on-site hardware support for troubleshooting end-user computing technologies.
• Utilize ITSM tools and other client systems to track and report on end-user issues and requests.
• Coordinate with other technical and non-technical teams as needed to resolve end-user issues.

Requirements

• Minimum 3 - 5 years of related work experience.
• Imaging experience required, including SCCM, MDM, and other platforms.
• Sound knowledge of data backup and recovery tools.
• Experience installing, upgrading, migrating, and deploying Windows 10/11 in large enterprise environments.
• Ability to configure hardware, software, network connectivity, and mobile devices.
• A+ Certification is a plus.

Nice-to-haves

• Help desk experience (1 year preferred).
• Experience with Windows (1 year preferred).

Benefits

• Competitive hourly pay ranging from $23 to $28.
• Full-time employment with a consistent schedule.