IT Regional Operations Manager

Corteva - Des Moines, IA

Full-time - Mid Level

Des Moines, IA

Chemical Manufacturing

About the position

The IT Regional Operations Manager at Corteva Agriscience is responsible for overseeing and optimizing IT operations across a defined geographic region. This role involves managing field services, ensuring effective site management, and leading local IT teams to deliver high-quality IT support and services. The position requires a blend of strategic planning, operational management, and leadership skills to ensure the efficient functioning of IT systems and services at regional sites.

Responsibilities

• Oversee IT operations and field services for multiple sites within the region, ensuring consistent delivery of IT services and support.
• Lead and manage regional IT teams, including field service technicians and site IT support staff, providing coaching and professional development opportunities.
• Develop and implement service level agreements (SLAs) and operational procedures to ensure high-quality IT service delivery.
• Monitor performance metrics, track service quality, and address any issues or areas for improvement.
• Oversee IT operations at regional sites, including hardware and software installations, maintenance, and upgrades.
• Develop and execute regional IT strategies aligned with organizational goals and objectives.
• Lead and manage regional IT projects, including system upgrades and new technology implementations.
• Manage relationships with external vendors and service providers, including negotiating contracts and ensuring compliance with service agreements.
• Oversee the management of IT incidents and problems, ensuring effective root cause analysis and resolution.
• Maintain effective communication with regional and corporate leadership, providing regular updates on IT operations and service performance.

Requirements

• Bachelor's degree in computer science, Information Technology, or related field (or equivalent experience).
• 3-5 years proven experience in IT operations management, including field services and site-based IT support.
• Strong knowledge of IT infrastructure, including networks, servers, and hardware.
• Demonstrated leadership ability with experience in team management, coaching, and performance management.
• Experience in managing IT projects, with strong organizational and problem-solving skills.
• Excellent verbal and written communication skills, with the ability to interact effectively with various stakeholders.

Nice-to-haves

• Certifications in project management (e.g., PMP) or IT service management (e.g., ITIL) can be beneficial.
• Experience in strategy, customer service, and internal consulting.
• Proven success in contributing to a collaborative environment.

Benefits

• Numerous development opportunities offered to build your skills.
• Health benefits for you and your family on your first day of employment.
• Four weeks of paid time off and two weeks of well-being pay per year, plus paid holidays.
• Excellent parental leave which includes a minimum of 16 weeks for mother and father.
• Competitive retirement savings plan and tuition reimbursement program.