IT SAP Manager - Contract to Cash & Integration

Full-time - Mid Level

Houston, TX

Air Transportation

About the position

Reporting to the IT Manager - Finance Systems, the IT SAP Manager - Contract to Cash & Integration is responsible for planning, coordinating, and implementing the design and development of the company's global SAP Contract to Cash and Accounts Receivable applications. This includes leading SAP projects at different stages from problem definition, to solution design, to development and deployment. The position holder will oversee daily support activities, set deadlines, assign responsibilities, and monitor and summarize progress. The position is also responsible for collaborating with Finance Business Process Owners across all regions to prioritize defect resolution and enhancement requests, gather business requirements and deliver application solutions that align with business needs and objectives. This role requires strong communication, project management, problem-solving, and collaboration skills, as well as a deep understanding of SAP Sales & Distribution and Logistics (SD) modules. Creativity and latitude are expected. The incumbent will provide leadership and guidance to a team of IT professionals and collaborate with internal and external stakeholders to support corporate initiatives.

Responsibilities

• Manage the Contract to Cash and Accounts Receivable and other Finance (FI-CO) business processes and work with Business Process Owners and stakeholders to facilitate billing and month end activities, prioritizing and resolving day to day incidents, defects, and enhancements
• Lead team in estimation activities considering organization goals, and understanding as-is business processes. Analyze and capture business requirements, perform high-level gap analysis, and recommend process changes. Conduct benchmarking studies
• Configure core SAP SD application and customer service modules. Plan activities for configuration while reviewing cross-integration touch points
• Review test scenarios, use cases and assist users with testing. Perform unit and integration testing to gauge quality and take corrective actions to strengthen the testing process
• Manage the IT Contract to Cash and Accounts Receivable project portfolio; work closely with business users and customers to prioritize and reprioritize daily tasks; follow the work in-take process; capacity planning and report on project status
• Facilitate requirement gathering sessions, conduct workshops, issue clarifications, review documentation, ensure traceability, sign off by all stakeholders and own the change management to scope to define the project requirements both functional and non-functional
• Prepare a detailed project schedule, baseline the same, and manage any changes to ensure on-time delivery of the project. Create and maintain comprehensive project documentation
• Provide team leadership, which includes oversight, coaching, developing talent, and performance management
• Monitor progress, manage risk, and ensure key stakeholders are kept informed about progress and expected outcomes for projects
• Plan, manage, and execute other SAP Finance projects as required
• Identify change management requirements and propose a structured approach for managing the change using multiple communication mechanisms
• Provide inputs to the organization on technology needs, process innovation and people engagement in order to contribute individual learnings to the organization
• Coordinate internal resources and third parties/vendors for the flawless execution of multiple projects
• Document and share team learnings from the project, seek information and leverage knowledge from other projects to drive higher efficiency and effectiveness and preserve organizational knowledge
• Delegate project tasks based on junior staff members' strengths, skill sets, and experience levels. Foster a culture of teamwork and knowledge sharing
• Use and continually develop leadership skills. Attend seminars and training as required to maintain proficiency
• Collaborate with Business Process Owners and key business stakeholders to ensure IT General Controls for audit are adhered to and both internal and external audit inquiries are answered

Requirements

• Bachelor's degree in computer science, Information Systems, or a related field
• 8-12 years of experience in SAP Sales & Distribution, with a strong understanding of SAP best practices
• Strong technical skills, including knowledge of SAP SD, SAP Logistics
• Experience with SAP HANA, SAP S/4HANA, and cloud-based SAP environments is a plus
• Certified SAP Application Associate is a plus
• Ability to effectively manage and develop staff and foster a culture of teamwork and knowledge sharing
• Demonstrated experience in leading cross-functional project teams
• Accepts responsibility for making significant choices and decisions
• Ability to adjust and set priorities to meet project deadlines
• Strong written and verbal communication skills, including presentation skills
• Excellent persuasion and negotiation skills, including conflict resolution skills
• Good understanding of budget planning
• Knowledge of Change Management and Release Management concepts
• Good understanding of General Computer Controls
• Experience managing third-party technology and outsourced service providers
• Fundamental understanding of Project Management and Solution Development Life Cycle (SDLC) methodologies
• Ability to work effectively in a professional manner with technology staff, business stakeholders, end users, management and others outside the organization, including OEMs and technology service providers
• Excellent client-facing and internal communication skills
• Solid organizational skills including attention to detail and multitasking skills
• Must work well both independently and in a team environment
• Ability to monitor and communicate progress to all stakeholders and IT Management
• Experience working on onshore-offshore model projects
• Ability to work effectively in a fast-paced, high-pressure environment