IT Senior Engineer

ZipRecruiter - Houston, TX

Full-time - Mid Level

Houston, TX

About the position

The IT Senior Engineer position at Enable Resource Group involves supporting multiple clients by managing and administering their IT infrastructures. This role is designed for a professional who is eager to advance their career while making a positive impact in the lives of clients, particularly in the nonprofit sector. The engineer will be responsible for system deployment, software/hardware upgrades, troubleshooting, and mentoring team members, all while providing excellent customer service.

Responsibilities

• Manage and administer client infrastructures and perform necessary upgrades.
• Conceive and implement new system deployments.
• Plan and implement major software and hardware upgrades.
• Perform investigative analysis and triage for technical issues.
• Mentor junior team members and provide guidance.
• Interact with end users to provide technical support and gather feedback.
• Design and implement client network environments.
• Conduct root cause analysis and utilize debugging utilities.

Requirements

• Strong knowledge and hands-on experience with virtualization technologies (VMWare vSphere or Hyper-V).
• Proficient in Microsoft server and workstation operating systems, including registry settings, DNS/DHCP, TCP/IP networking, and firewalls.
• Experience with Microsoft Active Directory and Azure Directory.
• Strong troubleshooting skills, including root cause analysis.
• Excellent customer service skills and strong verbal communication.
• Ability to multi-task and deliver services using various technologies to multiple clients.
• Experience working with firms of varying sizes, from small companies to large organizations.

Nice-to-haves

• Microsoft Certified
• Experience at a Managed Services Provider
• Experience with ConnectWise Suite
• Mac Experience
• Scripting skills (PowerShell, batch files, etc.)

Benefits

• Fantastic company culture
• Great work/life balance (Mon - Fri, 8am - 5pm)
• Flexibility of remote and onsite work
• Competitive salary
• Competitive health benefits (one of our medical plans is free for employees)
• 3 weeks of PTO (available to use day 1) as well as all major holidays
• 401k with a match
• Opportunities for advancement and continued growth