IT Senior Project Coordinator

The Boston Consulting Group (BCG) - Washington, DC

Full-time

Washington, DC

Professional, Scientific, and Technical Services

About the position

As the IT Onboarding/Offboarding Specialist, you will be responsible for managing and streamlining the onboarding and offboarding processes within the BCG Federal environment. This role is crucial in ensuring that staff transition smoothly into and out of the Federal environment, maintaining efficient processes and transparency with the relevant business functions throughout the process. You will participate in team kickoff meetings for new contracts, gathering essential information required to support the project. Your responsibilities will include tracking consultant staffing to Federal cases and coordinating with other business functions to ensure timely submission of necessary paperwork, software licenses, access, and equipment. You will also ensure that necessary onboarding orientations are scheduled with relevant teams and conduct IT onboarding orientations. In terms of offboarding, you will monitor staff roll-offs from Federal projects, ensuring prompt deactivation of accounts and licenses, and retrieval of equipment. Proper archiving of SharePoint documents when projects close will also be part of your duties. You will develop and maintain tracking systems for onboarding/offboarding processes, ensuring visibility and accountability across teams. Regular reports to management on the status of onboarding and offboarding activities, including any issues, gaps, or delays, will be required. Additionally, you will maintain a living document of active projects and case team rosters, as well as an Asset Manager by tracking and updating records of deployed laptops, including assignments, serial numbers, and status changes. Supporting the IT Service Desk team will also be part of your role, which includes laptop builds and maintenance, and end-user troubleshooting. You will support the IT System Administrator with routine tasks related to O365, Azure AD, Intune, and SharePoint Online. This position requires excellent coordination and communication skills, strong organizational abilities, and a proactive, solution-oriented mindset to identify issues and implement effective solutions. Providing high-quality service and support to staff throughout the onboarding/offboarding process is essential, along with a self-starting attitude and professionalism.

Responsibilities

• Manage and streamline the onboarding and offboarding processes within the BCG Federal environment.
• Participate in team kickoff meetings for new contracts, gathering essential information required to support the project.
• Track consultant staffing to Federal cases and coordinate with other business functions to ensure timely submission of necessary paperwork, software licenses, access, and equipment.
• Ensure necessary onboarding orientations are scheduled with relevant teams and conduct IT onboarding orientations.
• Monitor staff roll-offs from Federal projects, ensuring prompt deactivation of accounts and licenses, and retrieval of equipment.
• Ensure proper archiving of SharePoint documents when projects close.
• Develop and maintain tracking systems for onboarding/offboarding processes, ensuring visibility and accountability across teams.
• Provide regular reports to management on the status of onboarding and offboarding activities, including any issues, gaps, or delays.
• Maintain a living document of active projects and case team rosters.
• Maintain an Asset Manager by tracking and updating records of deployed laptops, including assignments, serial numbers, and status changes.
• Support the IT Service Desk team to include laptop builds and maintenance, and end-user troubleshooting.
• Support the IT System Administrator with routine tasks related to O365, Azure AD, Intune, and SharePoint Online.

Requirements

• College degree or some college preferred.
• Minimum of 3 years' experience in an IT-related field, with experience in administrative or operational processes preferred.
• Familiarity with IT concepts, best practices, and procedures, especially in a Federal or similar highly regulated environment.
• Experience with O365, Azure AD, Intune, and SharePoint Online is strongly preferred.
• Strong organizational and project management skills.
• Ability to communicate and present technical concepts effectively.
• Experience troubleshooting laptop hardware, software, and mobile devices.
• Ability to obtain and maintain a Secret clearance.