IT Senior System Analyst, VP

$113,840 - $170,760/Yr

Citigroup - Tampa, FL

Full-time - Mid Level

Tampa, FL

Credit Intermediation and Related Activities

About the position

The Sr System Analyst role at Citi focuses on enhancing user experience across PMO tools through intelligent automation and process improvement. This position is responsible for managing complex projects, collaborating with various teams, and ensuring the successful implementation of technology solutions that streamline business processes. The role requires strong analytical skills, excellent communication, and a deep understanding of data management and reporting tools, with a commitment to driving innovation and delivering value to the organization.

Responsibilities

• Collaborate with OPMO stakeholders to identify and analyze areas for process improvement in current tools.
• Assist users in preparing detailed user stories for enhancements and new functionalities, creating acceptance criteria for the development team.
• Act as a liaison between business users and the development team to ensure user expectations and requirements are met.
• Organize and facilitate UAT and sign-off activities with OPMO users.
• Develop and maintain process documentation, including requirement documents, workflows, use cases, and process maps.
• Create and maintain the requirements backlog and metrics to identify gaps and areas of improvement in the internal process.
• Engage with TFS Org PMO stakeholders to gather and clarify business requirements and prioritize features.
• Lead internal sprint planning sessions and work with product owners to ensure alignment of sprint goals.
• Participate in testing cycles and coordinate user acceptance testing from the TFS Org PMO perspective.
• Collaborate with stakeholders to identify PMO dashboard improvements to enhance user experience and deliver better insights.
• Develop and maintain web applications using Angular and integrate them with SharePoint.
• Develop and maintain web applications using Tableau/Prep and write efficient SQL queries to interact with databases.
• Utilize Python for backend development and data manipulation.
• Troubleshoot and debug applications to optimize performance.
• Stay up-to-date with the latest industry trends and technologies.

Requirements

• Strong analytical skills with the ability to identify opportunities for process improvement.
• Excellent communication and interpersonal skills to translate complex concepts into user-friendly language.
• Ability to work effectively in a team-oriented, collaborative environment.
• Experience in automation tools and technologies.
• Familiarity with agile methodologies and the software development life cycle (SDLC).
• 6+ years of experience in a business analyst role or similar, with exposure to agile frameworks.
• Hands-on experience with Tableau for dashboard design, creation, and reporting.
• Familiarity with sprint planning, backlog grooming, and requirements management.
• Knowledge of agile tools (i.e., JIRA, Azure DevOps) is a plus.
• Proven experience with Angular development is a plus.
• Strong knowledge of SharePoint integration with Angular.
• Proficiency in SQL and database management.
• Experience with Python programming.

Nice-to-haves

• Experience with other JavaScript frameworks and libraries.
• Knowledge of Agile development methodologies.
• Experience with version control systems such as Git.
• Gen AI development is a plus.

Benefits

• Medical, dental & vision coverage
• 401(k)
• Life, accident, and disability insurance
• Wellness programs
• Paid time off packages including vacation, sick leave, and paid holidays