County Of Bernalillo - Albuquerque, NM
posted 5 months ago
The IT Senior Technician at Bernalillo County plays a crucial role in the Customer Solutions and Services (CSS) division, providing essential technical support across various technology functional areas. This position involves troubleshooting and resolving system and application-related support requests, ensuring the maintenance and administration of computer hardware and software systems to meet the business needs of the county. As a first or second-level responder, the Senior IT Technician is responsible for setting up, maintaining, and monitoring a variety of information systems, including networks, peripherals, operating systems, and user applications. The role requires planning, implementing, and monitoring hardware and software upgrades, patches, security measures, and backup/recovery processes. Additionally, the technician will install, configure, and administer various commercial and internal applications, while also performing other related duties as assigned. The responsibilities of the IT Senior Technician include conducting assessments of IT problems, whether on-site or remotely, and investigating, troubleshooting, evaluating, and resolving a variety of routine issues related to computer hardware, software, telecommunications, and peripheral equipment. The technician will also perform routine information system security duties, ensuring that updates and patches are applied and that network and data security standards are implemented in accordance with relevant policies. Coordination with other IT divisions is essential for the successful implementation and monitoring of upgrades and security processes, as well as for obtaining new and upgraded system hardware and software packages. In addition to technical duties, the IT Senior Technician will engage in system quality assurance activities, testing and troubleshooting system issues, and executing testing plans to validate functionality. The role also involves the installation, operation, and maintenance of computers and peripheral equipment, monitoring system parameters, and performing basic maintenance and repairs. Training users on routine technical processes and providing information on system and application functions are also key aspects of this position. The technician will maintain communication with management regarding existing or potential production problems and assist in developing long-term strategies for meeting future hardware needs. The role may require after-hours technology support and coordination with third-party support and PC equipment vendors to resolve technical problems.