Alcon - Fort Worth, TX
posted 5 months ago
As an IT Service Delivery Analyst for Manufacturing Global Applications at Alcon, you will play a crucial role in bridging the gap between business needs and IT solutions. Your primary responsibility will be to act as a liaison between end users and IT systems development teams, ensuring that business requirements are accurately identified and translated into effective IT solutions. This involves conducting thorough requirements gathering, defining project scope and objectives, and making informed recommendations for improvements to business processes through the application of new technologies or the innovative use of existing systems. In this position, you will engage closely with various stakeholders, including Global Security, Global Facilities, and Health/Safety/Environment business units, as well as internal and external IT service providers. Your goal will be to ensure that global platforms are aligned with business needs, delivered on time, and compliant with Alcon's policies and standards. You will also be tasked with identifying opportunities for value extraction from these platforms and implementing methods to measure and analyze the value generated. A typical day in this role will involve stakeholder engagement, where you will liaise with key figures such as BTP IT Leadership, Global Application Business Owners, and external application vendors. You will work to foster positive relationships and drive a partnership model that supports global application governance. Additionally, you will be responsible for solution delivery, leveraging your experience in supporting global applications, conducting detailed process analysis, and ensuring adherence to methodologies such as Agile, DevOps, and Waterfall. Your ability to communicate complex application requirements in a clear and actionable manner will be essential in this role, as will your capacity to manage multiple deadlines in a fast-paced environment.