Alcon - Fort Worth, TX
posted 4 months ago
At Alcon, we are driven by the meaningful work we do to help people see brilliantly. As an IT Service Delivery Analyst for Manufacturing Global Applications, you will play a crucial role in bridging the gap between business needs and IT solutions. Your primary responsibility will be to act as a liaison between the business/end users and IT systems development teams, ensuring that business needs are accurately identified and addressed through effective IT solutions. This involves conducting thorough requirements gathering, defining project scope and objectives, and making informed recommendations for improvements to business processes through the application of new technologies or innovative uses of existing technologies. In this role, you will engage with various stakeholders, including Global Security, Global Facilities, and Health/Safety/Environment business stakeholders, as well as internal and external IT service providers. Your goal will be to ensure that global platforms are aligned with business needs, delivered on time, and compliant with Alcon's policies and standards. You will also be responsible for creating business value by identifying opportunities for value extraction from these platforms and implementing methods to measure and analyze the value generated. A typical day will involve stakeholder engagement, where you will liaise with key stakeholders such as BTP IT Leadership, Global Application Business Owners, and IT Infrastructure and Support Teams. You will build and maintain positive relationships to foster a partnership model and ensure effective global application governance. Additionally, you will focus on solution delivery by applying your experience in supporting global applications, emphasizing simplification and standardization, detailed process analysis, and system architecture. You will utilize methodologies such as Agile, DevOps, and Waterfall, and leverage collaboration tools like Jira, Confluence, and Bitbucket to facilitate project success. Your ability to translate complex application requirements into actionable business insights will be essential, as will your strong communication skills and positive attitude.