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Msc Cruises - Miami, FL
posted 2 months ago
About the position
The IT Service Delivery Manager at MSC Cruises is responsible for overseeing the technology and systems required for the efficient embarkation and disembarkation of passengers at the new mega cruise terminal in Port Miami. This role involves ensuring that all IT infrastructure operates smoothly, managing both internal and third-party systems, and maintaining continuous network operations. The ideal candidate will have a strong background in IT service management, particularly within cruise terminal operations, and will be expected to respond flexibly to operational needs, including after-hours and weekend work.
Responsibilities
- Lead onsite IT service delivery and support for the MSC Miami Terminal.
- Manage end-to-end ship-to-shore and check-in technologies.
- Troubleshoot and respond to outages or failures, especially during embarkation and disembarkation.
- Assist senior management in planning and implementing contingency plans for the terminal.
- Ensure seamless communication between IT Operations, Port Operations, and ship operations, particularly in scenarios affecting ship departure times.
- Build and maintain relationships with vendors supporting infrastructure, hardware, and networks.
- Implement and manage documentation of internal processes.
- Ensure all IT solutions and services provided by service providers adhere to MSC IT operational policies and procedures.
Requirements
- Minimum of 3 years of IT or service management experience ideally within cruise terminal operations.
- Bachelor's degree in computer science, Computer Engineering, or equivalent work experience required.
- Knowledge of ship-to-shore multi-vessel networks, IT infrastructure, networking, embark check-in technologies, and CBP technologies.
- Strong problem-solving skills and the ability to make critical decisions under pressure.
Nice-to-haves
- Experience managing interfaces between hardware and software components, including ship-to-shore communications systems and applications.
- Experience managing and supporting internal and third-party systems, including preventative and reactive maintenance.
- Ability to troubleshoot and manage physical hardware infrastructure (racks, cables, switches, connections).
Benefits
- Equal opportunity employer
- Diversity and inclusion policies
- Career growth opportunities
