This job is closed

We regret to inform you that the job you were interested in has been closed. Although this specific position is no longer available, we encourage you to continue exploring other opportunities on our job board.

IT Service Delivery Manager

Articularis Healthcareposted about 2 months ago

Full-time • Mid Level

Summerville, SC

Match Score

Add your resume to Teal and unlock your Job Match score for free

About the position

The IT service delivery manager oversees the delivery of IT services to AHG end users. They ensure that services are delivered efficiently and meet customer expectations. They also work to improve service quality and customer satisfaction.

Responsibilities

Negotiate service level requirements with customers
Diagnose problems and take action to improve service levels
Establish and maintain procedures and facilities for service delivery
Monitor and manage service delivery performance
Analyze processes and create strategies to improve service delivery
Coordinate with stakeholders to resolve incidents and review performance
Bridge the gap between technical teams and stakeholders
Ensure IT operations align with business objectives
Project management
Other duties as assigned

Requirements

Bachelors in Information Technology or related field
Strong technical knowledge
Project management skills
Experience developing and implementing solutions for issues that arise during projects
Understanding of IT service management frameworks
Strong Change Management background
3+ years Healthcare IT experience
ITSM Certification