IT Service Desk Analyst II
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About The Position
At Nemacolin, the IT infrastructure is designed to rival that of a Fortune 100 company, providing a unique opportunity for IT professionals to gain hands-on experience with high-end technology. The IT Service Desk Analyst II position is integral to maintaining this sophisticated environment, where associates are expected to embody the spirit of 'Expect the Unexpected.' This role is not just about troubleshooting; it’s about creating memorable experiences for guests and staff alike. The successful candidate will engage in a variety of tasks, from basic help desk support to advanced troubleshooting, utilizing tools like ZoHo to manage tickets effectively. The position requires a commitment to providing exceptional customer service while navigating the complexities of a resort's IT needs. The IT Service Desk Analyst II will be responsible for diagnosing and resolving technical issues, providing second-level support, and maintaining network hardware across various configurations. This includes monitoring and closing trouble tickets, identifying chronic problems, and implementing solutions to enhance operational efficiency. The role demands a proactive approach to problem-solving and the ability to prioritize multiple projects simultaneously. Additionally, the analyst will be expected to create and update IT documentation, ensuring that all processes are well-documented and accessible. Working at Nemacolin means being part of a dynamic and supportive environment that values growth and development. The resort offers a unique blend of luxury and adventure, making it an exciting place to advance your IT career. Associates are encouraged to learn new technologies and take initiative in their roles, contributing to the overall success of the IT department and the resort as a whole.
