IT Service Desk Analyst

$41,600 - $45,760/Yr

Site Tech Services - Tampa, FL

Full-time - Entry Level

Onsite - Tampa, FL

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The IT Service Desk Analyst position at Site Tech Services involves providing technical support to clients in the automotive retail sector and small to medium-sized office environments. The role requires direct interaction with end-users to resolve hardware, software, network, and application issues, ensuring efficient service delivery and customer satisfaction. This is a full-time, in-office position with rotating weekend hours.

Responsibilities

• Create, track, and maintain customer service requests (tickets) within the PSA system.
• Provide technical support for hardware, software, network, and application problem resolution via phone, email, and chat.
• Setup users in Active Directory and troubleshoot related issues.
• Setup and modify accounts in Microsoft Exchange and Office 365.
• Collaborate with other IT associates and vendors to resolve software or hardware issues.
• Perform other tasks and duties as assigned.

Requirements

• 1 year of experience in a technical help desk role.
• 1 year of experience with Windows operating systems.
• Strong troubleshooting and problem-solving skills.
• Strong system and network documentation skills.
• Strong written and verbal communication skills.

Nice-to-haves

• Microsoft and CompTIA certifications are preferred.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance